Customer Service Sales
Resume:
Josue Ignacio Torres
Email: ********@***************.***
Address:
City: Hermitage
State: PA
Zip: 16148
Country: USA
Phone: 787-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Ambitious to embark on a strategic level position in a dynamic environment, where I can utilize my professional and leadership skills to contribute towards the organization s growth.
Educational Background:
High School Dipolma from InterAmerican University of Puerto Rico, PR 1/2001 to 6/2008 (Business Administration Economics)
Job History / Details:
Summary
Ambitious to embark on a strategic level position in a dynamic environment, where I can utilize my professional and leadership skills to contribute towards the organization's growth.
Highlights
Highly motivated and energetic with a passion for customer service.
Persuasive communicator and creative problem solver with a strong aptitude for sales and a willingness to take the initiative.
Made reasonable procedure exceptions to accommodate unusual customer requests.
A multi-task position drawing on extensive customer service experience to advance a proven track record for developing and maintaining key accounts and improving departmental efficiencies.
Telecommunications knowledge
Troubleshooting skills
Training manual contributor
Accomplishments
Helped create training tools for product knowledge and resources for the customer care team.
Provided support to the IT group at the factory and warehouse level for a key hardware transition project related to production and inventory control.
Worked with multi-discipline teams to create new tools for customer care solutions such as the Open Orders Database.
Collaborated with sales team members to provide translation, language, and customer support resulting in new sales with Spanish speaking customers.
Provided extensive feedback and involvement to review and improve the new website launch.
Experience
July 2011 to Current
Werner Co Greenville, PA
Customer Care Representative
Answer customer and distributors calls to provide multi level assistance.
As part of the Technical Support team I am involved in constant training and education to provide accurate and proficient information on the many technical aspects of the climbing products such as installation, proper uses, and product capacities.
Actively involved in the sales process and work on projects to pro-actively correct problems or identify areas of improvement to better serve our customer's and distributors needs.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
12/11/2012 12:00:00 AM
Agronomic Consultants 2010 Pembroke Pines, FL
Assistant Manager
Assisted in the book keeping, filling, and updating of customer accounts.
Created an easy to use on-line billing method as well as a simple web page interface for customers.
Worked hands on with landscaping tools and technologies to provide service and care to the grounds of hotels, resorts, golf courses, and private residences.
Managed warehouse inventory, materials purchase and delivery logistics.
June 2007 to August 2007
Chili's Bar and Grill
Server/Waiter Mayaguez, PR
As a waiter I was responsible for over 10 tables at any given time.
Chilli's serving policy is based on high standards that must be followed at all times.
2006 to 12/11/2012 12:00:00 AM
Regions Bank Miami, FL
Teller/ Bank Clerk
Full time work as a bank teller processing normal customer financial transactions such as deposits and withdrawals.
Maintained strict security and confidentiality guidelines for the benefit of the customer and employer.
Education
InterAmerican University of Puerto Rico San German, FL
Business Administration Economics
Additional Information
VOLUNTEER
Community Service Center: Organized and systematized the food, clothing, and supplies so CSC could provide for the needy. Helped create a non-profit organization to help under privileged kids with the resources they need to become more involved with art and music programs in school and the community.
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