Customer Service Human Resources

Matthew Baril

Email: *********@********.***

Address: **** ***** ****

City: Plano

State: TX

Zip: 75023

Country: USA

Phone: 210-***-****

Skill Level: Management

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Matthew S. Baril210-***-****

3001 Cross Bend, Plano, TX 75023 *********@********.***

Professional Profile

Steadfast leadership, ensuring growth and profitability in any professional environment.

- Strategic Planning

- Management & Leadership

- Public Speaking

- Relationship Building & Networking

- Management competing priorities

- Financial Management & Budgeting

- Marketing and Public Relations

- Microsoft Office

- Human Resources

- Event Planning

- Team Building

- Customer Service

- Professional Experience

Suburban Propane, Howell, NJ

October 2007 - Current

Customer Service Center Market Manager

Achievements:

- Exceeded controllable profit by 125 percent first time in ten years

- Improved customer & employee morale; lauded via in-person and letters to company president/CEO

- Six employees received annual state recognition within five years; first time at location

Responsibilities:

Develop/manage more than 30 person team: hiring, directing activities, coaching, training, and performance management

Analyze, plan and execute all financial and logistical operations, including: directing fuel distribution and service, customer acquisition and retention functions

Manage Profit and Loss (PL) to meet $5M budget goals and achieve sustainable, profitable growth Monitor and assure complete regulatory and business practices compliance, including: safety, health and environmental, human resources, financial and ethical compliance

Develop relationships with local, regional, and state officials, as well as key business personnel, to enhance sales and ensure a positive regulatory environment

Manage all local Public Relations, Marketing and Sales opportunities

Provide oversight for all customer contact: implementing standard customer service procedures

United States Air Force, (Las Vegas, NV; Kabul, Afghanistan; San Antonio, TX; Grand Forks, ND)

May 1995 March 2007

Captain (O-3E)

Achievements:

- Winner of the Company Grade Officer of the Year Award (2003, 2004, and 2006)

- Action Officer for POW/MIA ceremony; lauded for professional distinguished presentation for 300 attendees

- Championed more than nine manpower projects in 6 months

- My leadership received high praise for great motivation in the CSAF Climate Survey

- Medals: Joint Service Commendation Medal, Joint Service Achievement Medal, Air Force Commendation Medal, Air Force Achievement Medal, National Defense Service Medal, Humanitarian Service Medal, NATO Medal, Global War on Terrorism Service Medal, Air Force Good Conduct Medal, and Afghanistan Campaign Medal

Responsibilities:

Planned, coordinated and conducted 34 military and civilian exercises to prepare for emergency responses; provided written and oral feedback to senior leadership and management

Organized Aviation Nation, Las Vegas Air Show; hosted 142K visitors--$15.4M economic impact

Managed multi-million dollar classified communication network, while deployed in Afghanistan

Assisted US Embassy in Afghanistan; maintained State Department matrix taskings regarding future development of Afghan National Security Forces, which led to 100% on-time completions

While working for the U.S.A.F. Weapons School (A.F. Top Gun); supervised 7 staff, providing administrative support for over 160 students and 301 assigned personnel

Organized and coordinated multiple DV/VIP tours; debriefing various missions and objectives

Managed recruit housing/training facility (valued over $20M), 53 instructors and 6500 students

Accomplished 500 top secret clearance interviews; processed 7% of basic trainees who were disqualified for entry into career fields effecting national security

Lead surgical technician for more than 350 vascular, general, ENT, trauma and plastic surgeries

Supervised over 23 surgical technicians, as night-shift team supervisor; mentored over 85 surgical techs in vascular surgery cases

Community Service

Key supporter for the Race for Cure marathon; helped raised $15K for research in fighting breast cancer

Mentored students at elementary schools; helped develop students reading, writing and math skills

Organized General Mills, Inc., DV Tour, mission debriefing fundamentals/leadership communication objective met

Education

Webster University, St. Louis, MO

MBA

Projected graduation: Summer 2013

Angelo State University, San Angelo, TX

B.S.

Graduated: December 2001

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