Customer Service Sales
Resume:
Bachelor's in Business Admin. Need Work (Bassett/ Surrounding Areas)
Date: 2012-10-29, 11:55PM *************@*****.***
I have a Bachelor's Degree in Business Administration with a concentration in Healthcare Management. I am currently obtaining my MBA. I am looking for a career where I can exercise my academic abilities which includes, human resources, project management, operations management, financial services, and professional communications. I'm honest, outgoing, detail-oriented, and flexible. All of the companies that I see want you to have experience, so that leaves no room for training in the environment that I wish to pursue. I am open to internships, training programs, etc. My resume is below:
Veronique C. Martin
OBJECTIVE: To obtain an entry to mid-level position that will allow me to utilize knowledge and experience acquired while serving in various customer service and administrative roles. Dedicated leader with extensive management, leadership and communication skills, accompanied by a "whatever it takes" attitude proven to be valuable in any organization.
Areas of Expertise
Customer Service Support
Administrative Support
Problem Solving
Operations Support
Conflict Resolution
Order Processing
Sales Support
Observation & Analysis
Development & Training
Time Management
Customer Satisfaction
Federal Health Regulations
Continuous Improvement
State Health Regulations
Meeting Deadlines
EDUCATION AND TRAINING
Colorado Technical University, Colorado Springs, CO 10/11 -- Present
Major: MBA with a Concentration in Healthcare Management
Colorado Technical University, Colorado Springs, CO 11/09 to 9/11
Degree: Bachelor of Science in Business Administration (Healthcare Management)
Certificate (140*******): Certified Nurse's Aide (CNA) -- Rocky Mount, VA
Department of Health Professions
CPR/AED-- Conducted by Trinity Mission
PROFESSIONAL EXPERIENCE
A Nurse's Touch -- Martinsville, VA 2011-2012
Home Health Specialist
Oversee records of patient care, condition, progress, and problems in order to report and discuss observations with a supervisor or case manager
Maintain accordance with HIPPA and OBRA regulations
Accompany clients to doctors' offices and on other trips outside the home, providing transportation, assistance and companionship
Supersede variety of tasks at client's request such as obtaining household supplies and running errands
Strategize, purchase, prepare, and serve meals to patients and other family members, according to diets
Provide patients and families with emotional support and instruction in areas such as preparing healthy meals, independent living, and adaptation to disability or illness
Trinity Mission -- Rocky Mount, VA 2010- 2012
Certified Nurse's Aide (Per Diem after 4/11)
Captured eight weeks of classroom and clinical training to prepare for CNA exam
Maintain knowledge and compliance HIPPA and OBRA regulations
Exceed standards of high-quality care to residents of the facility
Manage up to 30 residents, answering call lights within 60 second goal, assisting with compliance of activities of daily living (ADLs) for each resident, ensuring patient safety during ambulation and
transfers, and monitoring health through observation, vital signs and measuring intake & output
Oversee the completion of ADLs for all residents
Telvista, Inc. -- Danville, VA 2009- 2010
Home Services Consultant
Contracted with utility providers as the "one-stop" shop to assist movers during busy moving season by transferring existing services or connecting new services for their home such as landline phone, cable, and internet in one phone call
One of 11 agents out of 23 that graduated from Academy Bay to the sales floor
Set a new record for sales and revenue for Academy Bay agents and ranked first on the call center floor
Achieved personal sales goals and exceeded company sales goals by 35%
GSI Commerce -- Martinsville, VA 2007- 2009
Order Entry Operator/ Customer Service Representative
Nominated as a True Blue Associate 1/09-2/09 for providing superior customer service.
Optimized "one-call" resolution for customers by accurately addressing the customer's needs the first time they called through setting correct expectations, answering any questions and concerns in a timely manner, handling and resolving customer complaints and providing further assistance through follow-up calls
Startek, Inc. -- Collinsville, VA 2004 to 2007
Customer Service Representative/Team Leader
Back up to my supervisor. Motivated and promoted enthusiasm in a control span of 13 teammates. Duties consisted of accounts management and technical support for AT&T.
Completed 8-week training to become a certified a customer service specialist
Structured team to win three consecutive gold metals for top performance and metrics scores
Accounts Management through verification, willingness to assist, establishing new and maintaining current accounts, product migration paths, payment and collections management, providing technical support, building rapport with customers, conflict resolution, detailed documentation
Increased customer satisfaction through "one-call" resolution by setting correct expectations, handling all inquiries and concerns regarding account
COMPUTER SKILLS
Typing 70 words per minute, multi-system navigation
Electronic Health Records, Medisoft and FoxMed Medical Billing systems
Proficient in Microsoft Office 2010 Word, Excel, Access, Outlook, PowerPoint, Publisher
Experienced with MS Project, Smartsheet, Project Insight and other Project Management Software
Knowledge in Citrix Neighborhood Client and company-specific Oracle databases
Proficient in accounting software (i.e. Turbotax, TaxAct, Peachtree, Quickbooks)
AS/400 and AS/500 mainframe
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