Customer Service Software

Constance Morrow

Email: *********@********.***

Address: *** *. ***** ****., #****

City: Chandler

State: AZ

Zip: 85226

Country: USA

Phone: 626-***-****

Skill Level: Experienced

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RESUME

Constance M. Morrow

500 N. Metro Blvd., #1239

Chandler, AZ 85226

626-***-****

*********@********.***

Intake Coordinator

Summary of Qualifications:

Empathic listening skills

Experienced in MS Office

Excellent, fast writing skills

Experienced administrator

Professional telephone skills

Learn new skills quickly

Good social work assessment skills

Enjoy helping others

Good at prioritization

Experienced trainer

Enjoy working independently

Courteous, honest and responsible

Experience:

* Handled a high level of workload of call center intake for clients in distress.

* Provided good listening and assessment skills with a calming and helpful effect as the first line of assistance to valued clients with a wide variety of presenting issues.

* Used excellent communications skills, quickly assessed situations, researched database and made appropriate referrals to therapists or emergency services.

* Verified insurance coverage accurately by using proprietary software.

* Set appointments with service providers in the greater metropolitan area using company proprietary software.

* Wrote extensive call reports for managers and clinicians through networked software.

* Trained teams to effectively implement organizational change.

* Upgraded skills at in-service training events to assure the highest quality standards of call center and customer service.

* Applied problem resolution skills within a new team to deliver the best client care model.

Work History:

Spiritual Care Specialist, National Benevolent Assn., Los Angeles, CA 2009-2012

Interim Specialist, Evangelical Lutheran Church, La Mesa, CA

& various demographic settings 1995-2008

Intake Coordinator, Cigna Behavioral Health, Inc., (was MCC), Glendale, CA

1989-1990

Marketing Coordinator, CMS BondEdge, Santa Monica (was in Westwood)

1988-1989

Education

M. Div., Pacific Lutheran Seminary, Berkeley, CA

Bachelor of Arts, Social Work, California State University, Los Angeles, CA

Certificate, Nettleton Business College, Sioux City, IA

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