Sales Customer Service
Resume:
Quickbooks Bookkeeper (Rochester, NY)
Date: ****-11-30, 9:26AM *************@********.***
Dawn Kern
SKILL SUMMARY
Detail oriented, versatile, computer savvy professional with over 20 years of diverse office management and bookkeeping experience, working in a fast-paced environment, interacting with team members, clients, accountants, and bank representatives to meet time sensitive deadlines.
Expertise includes:
Quickbooks Pro, Jonas
Cash Receipts
Accounts Payable
Accounts Receivable
Cash Disbursements
Journal Entries
Bank reconciliation's
Company Payroll
Unemployment,
State and Local Sales taxes
Federal Unemployment (940)
Quarterly FICA and Fed (941)
Benefit calculations
NYS & Fed PAC Filings
Annual W-2's. 1099's
Microsoft Word, Excel, Outlook
Omni
Quick Commerce (credit cards processing, reconciliation and
charge backs.)
EMPLOYMENT
Sunlakes HOA 3 Sunlakes, AZ 2010-2012
Accounts Receivable Specialist
Responsible for all accounts receivable for a 4300 resident homeowner association.
Handling all accounts receivable for 3 restaurants, 2 golf courses and pro shops, fitness
center, tennis as well as 4300 homeowners dues and special assessments.
Reconcile and analysis of all daily sales from all retail areas.
Send invoices and statements to homeowners monthly.
Collection policies and procedures. Monitor and collect on delinquent accounts. Process
adjustments, credit memos journal entries.
Communication with customers in all receivable areas via mail, email, phone and in
person
Handle all deposits and banking. Petty cash distribution and reconciliation.
Secure Resolutions, Inc. Mesa, AZ 2006-June 2009
BOOKKEEPER/PROCUREMENT AND SALES FORCE MANAGER
Responsible for overall office management for the organization's 4 corporations. This includes:
Handling all accounts receivable, accounts payable, company payroll, bank reconciliation's payroll taxes, journal entries, cash receipts and deposits as well as general ledger.
Calculating weekly, monthly, quarterly taxes (Federal, State, FICA, etc. . .) and payroll distribution for over 20 employees.
Brought prior year manual entries into automated systems.
Performing sales collections
Tracking employees HR files including vacation and sick time.
Setting up all company affiliations and negotiated partnerships with third party venders including pricing for joint sales initiatives.
Created company pricing, promotions and discount programs: Created ROI calculations and pricing plans, price points, discount pricing, multiple commission structures.
Overseeing sales quotas, hiring and training.
Took care of daily sales reports for all sales reps. Kept track of all sales and calculated sales reps commissions on a monthly basis. Kept track of all reseller's accounts. Processed all orders, monthly invoicing
Generating team member sales pipeline for individual's sales projections by week, month and quarter, and weekly review with each sales associate to evaluate performance and determine additional training needs.
Sunscape Homeowners Association Bay Shore, NY 2003-2005
OFFICE MANAGER/BOOKKEEPER
Handled all accounts receivable, accounts payable, company payroll, bank reconciliation's payroll taxes, journal entries, cash receipts & deposits and general ledger.
Calculated all weekly, monthly, quarterly taxes (Federal, State, FICA, etc. . .)
Oversaw company payroll of over 7 employees.
Created all agendas, minutes, and attended board meetings.
Empire State Regional Council of Carpenters Hauppauge, NY 1998-2002
HEAD BOOKKEEPER
Handled all accounts receivables, accounts payable, company payroll, bank reconciliation's, payroll taxes, journal entries, billing, cash receipts & deposits and general ledger activities for a large multifaceted organization, with three sets of companies books.
Calculated all weekly taxes (Fed, State, FICA, etc. . .)
Oversaw company payroll of over 85 employees.
Worked with over 30 different bank accounts.
Coordinated all Political Action Committee filings.
Preformed monthly benefit calculations for 20 different unions.
EDUCATION
Suffolk Community College, Selden, NY
o Completed one year of Accounting and Computer classes.
Continued Education 2011
Excel Beyond the Basics
Advanced Excel
Payroll Law 2011
Customer Service
HR Law 2011
How to Deal with Difficult People
Record Retention & Destruction
Business Strategies
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