Customer Service Administrative Assistant
Resume:
Tamika Bishop
Email: abp09n@r.postjobfree.com
Address: *** *. *******
City: Hillside
State: IL
Zip: 60162
Country: USA
Phone: 630-***-****
Skill Level: Management
Salary Range: $65,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Tamika T. Bishop
250 N. Laverne, Hillside, IL 60162 - 630-***-**** - abp09n@r.postjobfree.com
Strong Work Ethic Team Player Dedicated Service Oriented Respected Leader
EDUCATION
Lewis University, Romeoville, IL
Master of Business Administration:
Project Management and Human Resources
Expected: 05/2013
Lewis University, Romeoville, IL Bachelor of Science
Major: Business Administration
May 2011
Triton College, River Grove, IL
Major: Biological Science Associate of Science
May 1999
WORK EXPERIENCE
Cook`s Direct, Warrenville, IL
July 2012 - Present
o Administrative Assistant/Reception/Accounting
* Tapit - Pull I/B & O/B calls, Pull Sales Quotes, and Pull for Demand
* Answer phones- Identify caller & their needs(Call detail: Order/quote/price, state, residential/business, department)
* Scan and safe all Returns and Credits
* Remove and distribute faxes: Accounting, Customer Service, Sales Rep., Marketing, and Merchandising.
* Email Order status Updates (Web Order Follow Ups)- (set to ship/confirmation/backorder) Respond to status questions via email
* Save A/P Invoices
* Book Travel - Order lunches- Order Office Supplies- Order sales reps. plaques
* Multiple projects from various people/departments
* Zero Balance Acct. - Pull report and clear balances
* Complete Purchase Orders
* Complete request for Invoices
* Complete A/R Invoice mailings
* Scan/ Save, Scan/Email A/P paperwork/Invoices
* Daily USPS Mail & distribute
* Schedule Meetings
* Catalog mailings (New: Email Catalog Request Inbox)
* Greeting guest
* Scan and file Sales Orders - Retrieve Requested SO
* Load paper in all printers
* Start dishwasher (kitchen)- up/down blinds
* Update sales board from Tapit info.
* Attention to detail for everything
Advanced Resources, Downers Grove, IL February 2008- July 2012
o Administrative Assistant/Reception/Accounting
* Contracted with: Molex, Durham School Services, Chicago University, ConAgra Foods, the Marketing Store, Professional Resources Global, Ajinomoto, Central DuPage Hospital/Cadence Health, Cook`s Direct
* Perform secretarial and receptionist services of answering different phone equipment, scheduling appointments, filing paperwork, provide computer access to company guests and greeted guests
* Develop spread sheets, word documents, and PowerPoint
* Organize health care documents and accounting records
* Arrange travel plans and accommodations for Vice Presidents and associates
* Complete domestic and international shipments using FedEx, UPS, and DHL
* Prepared check payment vouchers and confirmed president approval for timely processing in the New Jersey office
* Set up and scanned documents
* Created expense spreadsheets and compiled them weeks for timely processing in the Iowa office
* Intercept online vouchers from accounts payable for president approval
* Implementing Epic inpatient and outpatient systems for physicians training
* Registered physicians for Epic, Optimization Labs, and Deep Dive classes
* Updated tracking systems, emailed/handled phone calls from physicians
* Enrolled and un-enrolled physicians from classes
* Reviewed Small Project Contracts, Engineering Design Contracts, and Professional Agreements; and tracked contract signature requirements
* Handled monthly accruals for Engineering and Maintenance for the monthly budget
* Tracked Purchased Request
* Organized office, scheduled internal and external (vendors/contractors) meeting, handled phone lines and clerical duties
* Entered daily Preventive Maintenance Work Orders
* Reordered uniforms for Maintenance and Engineering
* Responsible for time keeping -Time Manager-
* Trained in Lawson specials
* Trained in Kronos
GRTB/SFVG Incorporation, Hillside, IL April 2006-Present
o President and Owner/Human Resources Representative
* Purchase, rehab, and sell properties
* Interview investors and renters, research and contract rehab crews
* Collect/Handle wage garnishments, rent and pay out to investors
* Manage Company accounting and finances and develop and process all legal documents
* Resolve tenants concerns to ensure satisfaction within 24 hours
* Review application, contact references, review credit/background history, collect/file identification and social security cards, interview applicants, schedule appoints, write up posting/opening to vacant units
Sears Holdings, Hoffman Estates, IL
May 1995-June 2006
o Kmart Load Planner, 2005-2006
* Trained associates on the new computer system
* Ensured that trucks were fully loaded and delivered on time
* Handled e-mails and phone calls for the East and Southeast region
* Provided support for all communication meetings on future loads
o Support Administrator, 2003-2005
* Worked with carriers: Swift, Transport America, and J.B. Hunt
* Handled e-mails and phone calls for the East region and processed documents and manifests
o Data Entry, 2001-2002
* Processed Company billing and preformed data entry
o Customer Service Supervisor, 1998-2001
* Assisted associates with escalated phone calls
* Created schedules for fifteen employees
* Performed interviews and trained new associates in on the job responsibilities
* Provided back up help for drivers dock, reviewed the driver`s manifest for inventory and accuracy
VOLUNTEER EXPERIENCE
* Volunteer, Susan G. Kaman Breast Cancer Run
* Volunteer, Diabetes Walk
* Volunteer, Rock of Ages Church, Annual Food and Clothing Drive
COMPUTER SKILLS
* Proficient in Microsoft Word, PowerPoint, Excel, and Outlook
CERTIFICATION
* Certificate of Training from Community Investment Corporation
ACCOMPLISHMENTS
* Honored as Employee of the Year, 2011, by Advanced Resources with over 1000 employees
TRAINED SYSTEMS
* Lawson
* Kronos
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