Customer Service Manager

Rosalie Montoya

Email: *********@********.***

Address: **** ******* ******

City: Grove City

State: OH

Zip: 43123

Country: USA

Phone: 719-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROSALIE MONTOYA

1867 Winding Hollow Drive

Grove City, OH 43123

*********@********.*** 719-***-****

Bilingual, administrative support professional experienced in working in a fast-paced environment demanding strong organizational, technical and interpersonal skills. Trustworthy and discreet while committed to strong work ethics. Confident and poised in interaction with individuals at all levels. Detail-oriented and resourceful in completing projects with the ability to multi-task effectively. Capabilities include:

Excellent Time Management Skills, Word Processing and Typing, Data Entry, Attentive to details, Computer Literate and Internet Savvy, Telephone Reception, Ability to Work in Fast Paced Environment, Filing and Data, Archiving, Customer Service

Experience Highlights:

Administrative Support

Processed inquiries for installation of proposals (RFPs).

Submitted contract documentation.

Coordinated sales activities.

Communicated with Supervisor and team daily.

Coordinated and managed multiple priorities and projects.

Scheduled appointments and maintained accurate, up-to-date confidential files.

Made travel arrangements.

Assisted with weekly, monthly, annual reporting and budgets.

Maintained department logs and new-hire material.

Established and planned weekly work schedules for employees.

Processed departmental payroll data.

Maintained and kept within company budget by closely tracking inventory and cost comparing when ordering office supplies, equipment or furniture.

Customer Service

Fostered a friendly, comfortable atmosphere where excellence is expected, valued and recognized.

Solicited business through telephone calls, customer visits and follow-up actions.

Provided service support for customers by answering phones and taking care of customers needs; screening and tracking calls.

Controlled and tracked in-coming correspondence and phone inquiries.

Performed quality checks upon completion of services and followed up as necessary.

Orchestrated special events, reservations and customer relations.

Management and Supervision

Partnered with hotel catering departments for stronger sales revenues.

Resolved basic IT problems and handled customer complaints.

Supervised and managed 12 personnel, responsible for staff recruitment, hiring, training and scheduling.

Employment History

2007-2012 REFERRALS/MOVES COORDINATOR, Colorado Department of Corrections, Denver, CO

2005-2007 - SALES COORDINATOR, Homewood Suites, Colorado Springs, CO

2003-2004 - OFFICE MANAGER, Molly Maid, Colorado Springs, CO

2001-2002 - OFFICE MANAGER, Raintree Plaza Hotel Conference Center, Longmont, CO

1994-2001 - ADMINISTRATIVE ASSISTANT, Doubletree Hotel, Denver, CO

Technical Skills Education Skilled working with: Blair College, Colorado Springs, Colorado (2003-2004) -Windows XP; Windows 2000; and Windows 98 Network Administration - AAS

-Microsoft Office (Word, Excel, Access, PowerPoint) Parks College, Thornton, Colorado (2000-2002)

-Ventura Desktop Publishing, PageMaker Computer Technology - AAS

-Lotus 123 Front Range Community College (1986-1989)

-WordPerfect Secretarial Science / Word Processing - AAS

-Delphi, Fidelio, System 21

-Type 55 words per minute

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