Customer Service Quality Control

Eric Nathan Yu

**/*., ** ******* **, Wanchai, HK

************@*****.*** (852-****-****

Personal Site: www.ericnathanyu.com

RELEVANT MKL Enterprises Ltd Hong Kong, S.A.R

EXPERIENCE Senior Merchandiser Jan. 2011-Mar. 2012

Worked closely with suppliers and QCs to oversee entire supply chain life cycle for

over 350 unique products. Sourcing, prototyping, quality control, PO/PI, and

shipping.

Scheduled & coordinated 3rd party factory audits and product testing, ensuring

manufactured products abide by international and country -specific quality and safety

standards.

Grew fireplace program from US$800,000 (2010) to over US$1.5 million (2011).

Shoe Mania Inc. New York City, NY

E-Commerce Sales Coordinator Apr 2010 Nov 2010

Managed product placement, pricing and promotions on Amazon s merchant

platform, Buy.com, and Shoemania.com.

Oversaw customer service department, providing refunds, exchange, and handling

other customer needs.

Resolved all sales issues regarding inventory, quality control and finance.

Northwest Dance Network Seattle, WA

Dance Manager Sept 2009 Apr 2010

Coordinated and supervised as many as 12 event volunteers from set up to take down,

ensuring a successful event with smooth transitions.

Managed live band performances, involving establishment of music selection, break

times, and payment upon completion.

Initiated office s first inventory check of merchandise and apparel necessary for

effective distribution of goods at advertisement events.

ADDITIONAL Ballroom Dance Team - University of Michigan Ann Arbor, MI

SKILLS President Apr 2008-Apr 2009

Presided over the 150-member organization. Oversaw 25% membership increase

from prior term. Turned $5,000 profit.

Managed and worked with nine team officers to ensure timely execution in areas of

recruitment, finance, training, and competition planning.

Website Design and Site Management

Self taught in HTML and CSS

Confident understanding of Google products such as Analytics and AdWords.

Personal Site: www.ericnathanyu.com.

University of Michigan College of Literature, Science, and Arts

EDUCATION Ann Arbor, MI

Bachelor of Arts, Political Science May 2008

Focus: American/Asian Politics, Economics

Cumulative GPA: 3.83/4.00 Magna Cum Laude

Hong Kong International School Hong Kong, S.A.R

June 2004

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