Customer Service Medical

Location:

Milwaukee, WI

Posted:

January 04, 2013

Contact this candidate

Resume:

Any Job Needed /Former Active Duty / Office work / Medical Assistant (Milwaukee, WI)

Date: 2012-12-31, 11:17AM abp02y@r.postjobfree.com

Marya A. Tebbe

**** *. ******** ***.

Milwaukee, WI. 53207

December 31, 2012

To whom it may concern:

I am writing in response to your ad. The position requirements and my skills are a perfect match.

As you'll see on my enclosed resume, I have the educational background, professional experience, and track record for which you are searching. In addition, I am motivated and enthusiastic, and would appreciate the opportunity to contribute to your businesses success. My husband is retired from the Navy so I am able to stay in one place to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

I can promise that meeting with me will not be a waste of your time--and I will make myself available at your convenience, during or outside of normal business hours.

Sincerely,

Marya A. Tebbe

Short and Long resume

Marya A Tebbe

3464 S Illinois Ave

Milwaukee, WI 53207

760-***-****

abp02y@r.postjobfree.com

Objective

To obtain a position that will enable me to use my strong organizational skills, my education and my ability to work well with people.

Experience

Oct 2003-Aug 2011 Naval Hospital Volunteer Worker/as needed Twentynine Palms, CA

Prepackaged medications for use in pharmacy, restocked pharmacy shelves, and inspected pharmacy for expired pharmaceuticals and prepared them to be sent to reverse distributor.

Jan 2006-Jun 2006 VFW Work study/office assistant/part time San Diego, CA

Doubled work production, by steady work and customer service for over 400 people per week.

Typed up documents, cleaned, and filed paperwork. Proficient with Microsoft Word.

Feb 2002-Oct 2003 Phy America Medical Assistant/40+hour's weekly Oak Harbor, WA

Checked in and helped the doctor with 600 patients per week resulting in happy patients.

Maintained records, helped, and made appointments for patients. Proficient using the Composite Healthcare System (CHCS) medical records program.

Exceptional patient care, resulted in numerous patient positive reviews. Called many patients.

Jan 1997-Jan 2002 United States Navy Hospital Corpsman (MA eq.)Full time Oak Harbor, WA

Assisted Medical Officers with over 320 patients per week, file paper work, documented, updated, and filed patient records. Also Cleaned spaces with high Tec equipment.

Maintained and made 3200 records a year. Made many calls to patients.

Was instrumental in the successful delivery of over 720 babies' per year.

Certified EMT Basic and stood EMT watch. Also Emergency Vehicle Operator qualified.

Jun 1992-Nov 1996 Burger King Assistant Manager/40+hour's weekly Mount Vernon, WA

Maintained records and good customer service. Cleaned all spaces with high Tec equipment.

Served 1200 customers per week with speed and accuracy.

Awards

Navy Good Conduct Award from the Navy

Employee of the Quarter from Phy America

Certifications

Medical Assistant

CPR for Healthcare Providers

Food Handlers

Emergency Medical Technician - Basic

Education

Associates Degree in General Education Requirements, Anticipated Graduation in 2013.

Schools include: Skagit Valley College, Naval Hospital Corps School, and Barstow Community College.

Interests

Art, photography, film, music, and helping people.

Marya A Tebbe

3464 S Illinois Ave

Milwaukee, WI 53207

760-***-****

abp02y@r.postjobfree.com

Veterans Preference --10 points

Security Clearance- No

WORK EXPERIENCE

10/2003-08/2011, Naval Hospital Twentynine Palms, Volunteer Worker/as needed, Supervisor: CDR Gloria Gardner, Tel: Unknown, Weekly Hrs. Worked: 2

Prepackaged medications for use in pharmacy. Restocked pharmacy shelves. Inspected pharmacy for expired pharmaceuticals and prepared them to be sent to reverse distributor.

01/2006-06/2006, Veterans of Foreign Wars (VFW), Work study/office assistant/part time, San Diego, CA, Supervisor: Mr. Scott, Tel: 858-***-****, Weekly Hrs Worked: 20

Doubled work production, by steady work and customer service for over 400 people per week.

Typed documents, cleaned, and filed paperwork. Proficient with Microsoft Word

RECORDS KEEPING AND DOCUMENTATION: Maintained records, helped, and made appointments for customers. Greeted and logged in customers arriving at office or clinic. Scheduled appointments and follow-ups for patients. Used computer system to forward consults to a centralized scheduling as requested by office manager. Able to sit, stand, bend, stretch, walk, lift, pull and occasional lift of boxes, bags or pouches of records Worked in front of a computer screen for most of a shift. This work is sedentary in nature. Has walked to various hospital locations, in order to delivery and retrieve medical records and documents. Has been to fire/safety protection classes. Able to work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. Able to do normal safety precautions and practices are required for working in a healthcare environment. Very good at position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow.

OFFICE ADMINISTRATION: Telephoned many customers regarding their paperwork, rescheduling appointments, and providing additional information. Performed general office duties and answering telephones. Handled paperwork for clinic "walk-ins" to assure appointment scheduling. Maintained office supplies. Filed, photocopied, typed, word-processed, helped build faculty evaluations, mailed, and answered phones. Copied materials and arranged in a timely manner. Filed and organized routine paperwork.

02/2002-10/2003, Phy America (no longer in business), Medical Assistant, Oak Harbor, WA, Supervisor: Unknown, Tel: Unknown, Weekly Hrs. Worked: 40+

Maintained records and good customer service. Cleaned all spaces with high tech equipment.

Served 1200 customers per week with speed and accuracy. Worked just as fast when computers were down.

ASSISTANT TO MEDICAL STAFF: Prepared and administered medications as directed by a physician. Showed patients to examination rooms and prepared them for the physician. Explained treatment procedures, medications, diets, or physician's instructions to patients. Helped physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures. Changed dressings on wounds. Assisted Medical Officers with over 320 patients per week. Assisted in the successful delivery of over 720 babies per year. Collected blood, tissue, or other laboratory specimens, logged the specimens, and prepared them for testing.

OFFICE ADMINISTRATION: Telephoned many patients regarding their paperwork, rescheduling appointments, and providing additional information. Contacted medical facilities or departments to schedule patients for tests or admission. Performed general office duties, such as answering telephones, taking dictation, or completing insurance forms. Inventoried and ordered medical, lab, or office supplies or equipment. Scheduled, coordinated, and changed appointments utilizing computer systems. Handled paperwork for clinic "walk-ins" to assure appointment scheduling. Coordinated ancillary tests with appropriate services. Maintained office supplies. Filed, photocopied, typed, word-processed, helped build faculty evaluations, mailed, and answered phones. Copied materials and arranged in a timely manner. Filed and organized routine paperwork. Performed general office duties, such as answering telephones, taking dictation, or completing insurance forms. Greeted and logged in patients arriving at office or clinic. Scheduled appointments and follow-ups for patients. Inventoried and ordered medical, lab, or office supplies or equipment. Able to sit, stand, bend, stretch, walk, lift, pull and occasional lift of boxes, bags or pouches of records Worked in front of a computer screen for most of a shift. This work is sedentary in nature. Has walked to various hospital locations, in order to delivery and retrieve medical records and documents. Has been to fire/safety protection classes. Able to work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. Able to do normal safety precautions and practices are required for working in a healthcare environment. Very good at position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow.

ORAL AND WRITTEN COMMUNICATIONS / COORDINATION: Provided guidance, instruction, and orientation to resident physicians or other staff members in administrative policies and necessary actions particular to the workplace. Maintained and made 3200 records a year. Made many calls to patients. Checked in and assisted doctors with 600 patients per week which resulted in increased patient satisfaction. Maintained records, helped, and made appointments for patients. Captured and entered patient demographics and current data such as address, telephone number and current insurance information into computer system. Scheduled, coordinated, and changed appointments utilizing computer systems. Handled paperwork for clinic "walk-ins" to ensure appointment scheduling. Provided guidance, instruction, and orientation to resident physicians or other staff members in administrative policies and necessary actions particular to the workplace. Utilized computer system to forward consults to centralize scheduling, with the correct information as requested by provider of service. Contacted medical facilities or departments to schedule patients for tests or admission. Wrote clearly and concisely, spoke effectively, listened attentively, openly expressed ideas, negotiated/resolved differences, led group discussions, provided feedback, persuaded others, provided well-thought out solutions, gathered appropriate information.

PRE-OP / POST-OP INSTRUCTION: Coordinated ancillary tests with appropriate services. Provided preparatory instructions to patients for a variety of medical procedures and/or tests. Performed follow-up as necessary.

MAINTENANCE: Performed a variety of duties in the maintenance of an aseptically clean environment. Swept, mopped, dusted, washed, scrubbed, waxed, polished, sanitized restrooms bathroom areas, removed trash, cared for furniture, distributed and disposed of linen. Washed walls, woodwork, partitions, inside glass, light fixtures, vents, etc. Dusted and washed all types of surfaces throughout operating room suite. Distributed linens and made beds or operating tables. Cleaned spaces with high tech equipment. Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.

01/1997-01/2002, United States Navy, Hospital Corpsman (MA eq.)Full time/Active Duty, Oak Harbor, WA, Supervisor: CDR Brett Kelln, Tel: Unknown, Weekly Hrs. Worked: 40+

CUSTOMER SERVICE: Maintained records and good customer service. Served 1200 customers per week with speed and accuracy. Worked just as fast when computers were down. Cleaned all spaces with high tech equipment.

PATIENT CARE: Checked in and assisted doctors with 600 patients per week which resulted in increased patient satisfaction. Interviewed patients to obtain medical information and measure their vital signs, weight, and height. Prepared treatment rooms for patient examinations, kept the rooms neat and clean. Cleaned and sterilized instruments and disposed of contaminated supplies. Collected blood, tissue, or other laboratory specimens, logged the specimens, and prepared them for testing. Performed routine laboratory tests and sample analyses. Provided preparatory instructions to patients for a variety of medical procedures and/or tests. Documented in the Composite Healthcare System (CHCS) medical records program. Provided exceptional patient care which resulted in numerous patient positive reviews. Recorded patient's medical history, vital statistics, or information such as test results in medical records. Prepared and administered medications as directed by a physician. Changed dressings on wounds. Have done schedules, coordinates, and changes appointments utilizing a computerized system. Have done ancillary tests and provides preparatory instructions for patients. Have ensured prescriptions are entered for all tests requiring special preparations. Trained to handle paperwork for "walk-ins" to assure appointments are made and encounters completed, as well as processing "no shows" and referrals. Trained in mandate to collect insurance information to patients and family members. Able to, scan, and updates insurance information. Had and has a very high degree of tact and diplomacy to communicate with patients with multiple health issues and frustrated with the administrative processes associated with diagnosis and treatment. Able to enter health and administrative information into the computerized patient record system. Also able to scan and index materials in a timely manner within established guidelines, make disposition of documents, and review quality of scanned images. Has been good at perform receptionist duties, providing customer service, processing requests for medical records, screen calls, and provide information within privacy regulations. Very able to rotate to various locations to perform assigned duties in an office, nurse station, or clinic setting in close proximity to clinicians and patients. Very able to be in small and congested with patients and staff. Have been in many work places that are fast paced, busy environment with multiple interruptions. Has a very good ability to be in a high level of interaction with patients in close proximity to clinic care areas, employees may be exposed to communicable diseases. Good with people and good when confronted by angry patients or family members. Able to do special violence prevention in the workplace safety precautions are necessary. Trained in patient transport and patient transfer (lift) duties. Have been trained in many Transport/Transfer and Material Management applicable to medical and surgical supplies which are common to all the wards and clinics. Have been responsible for various supply duties. Had experience in barcode technology, download data. Had experience capture and receive verbal and telephone requests from various wards/clinics for items requiring immediate use. Have also assist in restock the primary inventory point and the bulk storage area. Had training in responsible for patient transport duties. Able to transport patients to and from appointments from any area in the hospital and to designated appointments outside the hospital for examinations, medical treatment and prosthetic fittings. Have trained for urinary drainage systems, gastric suctions, some type of chest tube. Able to be responsible for patient care and safety while escorting and observes for, recognizes and reports to the RN any significant or adverse change in a patient's condition, implements intervention as appropriate, and responds to all emergent conditions. Trained to respond to page requests and will prioritize requests and determine the best transfer technique for the patient. RESULT: Exceptional patient care resulted in numerous patient positive reviews.

RECORDS KEEPING AND DOCUMENTATION: Recorded patients' medical history, vital statistics, or information such as test results in medical records. Maintained records, helped, and made appointments for patients. Captured and entered patient demographics and current data such as address, telephone number and current insurance information into computer system. Greeted and logged in patients arriving at office or clinic. Scheduled appointments and follow-ups for patients. Used computer system to forward consults to a centralized scheduling as requested by provider of service. Able to sit, stand, bend, stretch, walk, lift, pull and occasional lift of boxes, bags or pouches of records Worked in front of a computer screen for most of a shift. This work is sedentary in nature. Has walked to various hospital locations, in order to delivery and retrieve medical records and documents. Has been to fire/safety protection classes. Able to work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. Able to do normal safety precautions and practices are required for working in a healthcare environment. Very good at position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow.

ORAL AND WRITTEN COMMUNICATIONS: Provided guidance, instruction, and orientation to resident physicians or other staff members in administrative policies and necessary actions particular to the workplace. Maintained and made 3200 records a year. Made many calls to patients. Checked in and assisted doctors with 600 patients per week which resulted in increased patient satisfaction. Maintained records, helped, and made appointments for patients. Performed general office duties, such as answering telephones, taking dictation, or completing insurance forms. Greeted and logged in patients arriving at office or clinic. Scheduled appointments and follow-ups for patients. Inventoried and ordered medical, lab, or office supplies or equipment. Captured and entered patient demographics and current data such as address, telephone number and current insurance information into computer system. Scheduled, coordinated, and changed appointments utilizing computer systems. Handled paperwork for clinic "walk-ins" to ensure appointment scheduling. Coordinated ancillary tests with appropriate services. Provided preparatory instructions to patients for a variety of medical procedures and/or test. Provided guidance, instruction, and orientation to resident physicians or other staff members in administrative policies and necessary actions particular to the workplace. Utilized computer system to forward consults to centralize scheduling, with the correct information as requested by provider of service. Contacted medical facilities or departments to schedule patients for tests or admission. Writes clearly and concisely, speaks effectively, listens attentively, openly expresses ideas, negotiates/resolves differences, leads group discussions, provides feedback, persuades others, provides well-thought out solutions, gathers appropriate information. Works well with others, sensitive, supportive, motivates others, shares credit, counsels, cooperates, delegates effectively, represents others, understands feelings, self-confident, accepts responsibility.

SECURITY: Monitored and directed response to police and life safety communications, radio dispatching, telephone, fire, and security computer system. Received and compiled information from various sources. Conducted facility wide public announcements and activated the facility emergency medical response paging system. Monitored the operation of all communication/security and related electronic equipment daily. Coordinated with appropriate maintenance personnel to begin repairs in the event of a malfunction. Provided immediate and courteous directional and/or assistance to patients, visitors, and employees. Maintained security of sensitive information contained in computerized systems in accordance with the privacy act.

TRAINED FOR BATTLEFIELD: Trained in basic battlefield corpsmen duties. Trained to render emergency medical treatment to include initial treatment in a combat environment. Trained to do hospital corpsmen position if assigned the responsibility of independent duty aboard ships and submarines.

Physical Ability:Able to sit, stand, bend, stretch, walk, lift, pull and occasional lift of boxes, bags or pouches of records Worked in front of a computer screen for most of a shift. This work is sedentary in nature. Has walked to various hospital locations, in order to delivery and retrieve medical records and documents. Has been to fire/safety protection classes. Able to work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. Able to do normal safety precautions and practices are required for working in a healthcare environment. Very good at position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow

06/1992-11/1996, Burger King, Assistant Manager, Mount Vernon, WA, Supervisor: Unknown, Tel: Unknown, Weekly Hrs. Worked: 40+ Maintained records and good customer service.

SERVED CUSTOMERS: Served 1200 customers per week with speed and accuracy. Worked just as fast by calculating in my head totals to orders and so on with accuracy when computers were down. Cleaned all spaces with high tech equipment.

MAINTENANCE: Performed a variety of duties in the maintenance of an aseptically clean environment. Swept, mopped, dusted, washed, scrubbed, waxed, polished, sanitized restrooms bathroom areas, removed trash, cared for furniture, distributed and disposed of linen. Washed walls, woodwork, partitions, inside glass, light fixtures, vents, etc. Dusted and washed all types of surfaces throughout food prep areas. Cleaned spaces with high tech equipment. Maintain sanitation, health, and safety standards in work areas.

RESTAURANT DUTIES: Cooked and packaged batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold. Cooked the exact number of items ordered by each customer, working on several different orders simultaneously. Measured ingredients required for specific food items being prepared. Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles. Pre-cooked items such as bacon, in order to prepare them for later use. Prepared and served beverages such as coffee and fountain drinks. Read food order slips or receive verbal instructions as to food required by patron, and prepared and cooked food according to instructions. Verified that prepared food met requirements for quality and quantity. Washed, cut, and prepared foods designated for cooking.

Clean, stock, and restock workstations and display cases. Ordered and took delivery of supplies. Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times. Served orders to customers at windows, counters, or tables. Took food and drink orders and received payment from customers.

EDUCATION

Associate Degree, General Requirements/Medical/ Arts, Barstow Community College, San Diego, CA, GPA: 3.8, Expected June 2013

Corpsman School, Active Duty Corpsman, San Diego Corpsman A School, San Diego, CA, GPA: 3.8, May 2007

Associate Degree, General Requirements, Skagit Valley Community College, Mount Vernon, WA, GPA: 3.8, Expected June 2013

RELEVANT COURSEWORK, LICENSES AND CERTIFICATIONS

+ American Registry of Medical Assistants

+ Cardiopulmonary Resuscitation for Healthcare Providers

AWARDS

+ Navy Good Conduct Award from the Navy

+ Employee of the Quarter from Phy America

+ Dean's List

PROFESSIONAL ATTRIBUTES

+Very honest and hardworking

+Adjust to the needs of the work place I am in

+Will take charge if need be or hired to do so

+ Very good with people

+ Hard worker

+Industrious

+ Reliable

+ Flexible

+ Good with Art

+ Computer Knowledgeable

+ Organized

+ Friendly

+Optimizes Productivity

+Innovative Thinker

+Logical Thinker

+Meets multiple demands

+Attentive to detail

+Patient-focused

+Professional Competence

+Handles situations with confidence and calm

+Maintains high professional ethics

KNOWLEDGE: Trained as an EMT and ambulance operator.

SKILLS: Proficient using the Composite Healthcare System (CHCS) medical records program. Very good with people. Good at problem solving. Not afraid to ask questions. Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors. Willing to try new things and am interested in improving efficiency on assigned tasks. Throughout high school, worked long hours in strenuous activities while attending school full-time. Often managed as many as 65 hours a week in school and other structured activities while maintaining above-average grades. Excellent attendance record. Enjoy sharing knowledge and encouraging development of others to achieve specific team goals. Assisting in prevention and treatment of disease and injuries, caring for sick and injured, administering immunization programs, rendering emergency medical treatment, instructing sailors and marines in first aid, self-aid and personal hygiene procedures, transporting the sick and injured, conducting preliminary physical examinations, performing medical administrative, supply and accounting procedures, maintaining treatment records and reports, supervising shipboard and field environmental sanitation and preventive medicine programs, supervising air, water, food and habitability standards. Knowledge of cameras and Art skills.

ABILITIES:

+Possess more than six (6) months experience of clerical, office, or other work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties medical persons and office persons.

+Previously was certified emergency medical technician (EMT) Basic and stood EMT watch. Obtained Emergency Vehicle Operator qualification.

Contact this candidate