Customer Service Sales

Pamela Gammans

Email: *********@********.***

Address: ** ******* *****

City: Barrington

State: NH

Zip: 03825

Country: USA

Phone: 603-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Objective

Experienced business development professional with a strong background in communications, sales and marketing seeks an opportunity to find new business opportunities and increase c

ompany's presence in the market by identifying new markets, networking with potential customers, monitoring competitors, analyzing industry trends and creating communication and ma

rketing strategies that can be used by inside and outside sales representatives.

Summary

Through researching economic conditions, monitoring industry trends, assessing competitors, and information gathering I have a successful record of generating new business initiati

ves. This has been accomplished by outlining business plans, networking, creating sales and training manuals, generating sales scripts, seeking rfps, producing proposals, and mana

ging company participation in trade shows and industry events.

Qualifications

Highly effective professional who works well with teams,

as well as individually, to plan, conduct, monitor and evaluate new business development initiatives as well

as assess the status of existing accounts and forge new outreach strategies

Unique ability to negotiate, problem solve, establish meaningful business relationships and forge strategic alliances.

Microsoft Office products (Word, Powerpoint, Outlook & PageMaker), Adobe Photoshop, In-Design (in progress), ACT, Constant Contact, MarketSharp, SalesForce and CornerStone

Successful in developing and projecting company's image and strategies within the organization as well as in the business and military communities

International background: Austria, Canada, Cyprus, Egypt, Germany, Italy, Korea, Poland, Russia, Saudi Arabia, Sultanate of Oman, Turkey and Yemen

Current

Visible Assets, Inc., Stratham, NH

02/11-present, Project Coordinator

Responsible for ensuring current projects move forward smoothly, fielding inquiries from potential business partners, coordinating export licenses, ensuring open line of communicat

ions with existing military representatives, organize participation in trade shows (international and national), pursue new business opportunities, conduct rfp/rfi searches, coor

dinate logistics and schedules, create training operating procedures, and promote corporate relations.

Business Development & Marketing Communications Experience

Advanced Companies, LLC, Brentwood, NH

03/10 -01/11, Home Show Manager/Marketing Coordinator

Responsibilities include managing company participation in regional home shows and fairs, hiring/training booth personnel, contacting/qualifying leads, scheduling appointments, mai

ntaining data base, designing sales training & pitch book, tracking sales, organizing social media campaigns, and generating new business.

CLD Consulting Engineers, Inc, Manchester, NH

12/08 - 05/09, Proposal and Marketing Coordinator

Managed all aspects of proposal generation, researched business opportunities, managed the creation of two award winning Civil Engineering submissions, updated trade show image, im

plemented new procedures for tracking proposals, monitored competition, placed advertisements, and was responsible for special research projects. (contract position.)

Technology Education Concepts, Inc. Concord, NH

08/07 - 05/08, Marketing & Business Development Manager

Responsible for all aspects of trade show management (national, regional and local), event coordination, and organization of training workshops. Revised proposals, identified new business development opportunities, monitored industry trends, disseminated competitor information, established open communication channels with sales team, and wrote all company broadcast emails, marketing collateral and press releases. (Company downsized)

K9 Control Systems/Atlantic Dog Care, Barrington, NH

2002 - 2007, Co-owner & Marketing Director

Specific responsibilities included creating marketing campaigns, generating marketing collateral, developing new marketing strategies, publishing press releases, following-up with customers' inquiries, monitoring competition, establishing a "brand" image, identifying new markets, updating website content, managing company participation in trade shows.

Apex Insurance Agency, Inc., Barrington, NH

1996 - 2002, Co-owner, Director of Marketing & Business Development

Responsible for designing marketing collateral, generating new lead activity, writing press releases, organizing all Agency related public events and actively participating in Portsmouth Chamber of Commerce meetings as an Ambassador for the Chamber. (Sold company)

Education

M.S. Environmental Studies/Communications, Antioch New England Graduate School, Keene, NH

Defense Language Institute, Monterey, CA

B.A. Political Science, University of Colorado, Boulder, CO

A.A. Liberal Arts, University of Maryland, Munich Campus, Germany

Military Service

1986-1991, US Army Military Intelligence, Honorable Discharge

Desert Shield/Storm

Worked two consecutive years with the German Tourism Office in Donauwoerth, Germany, promoting tourism through various trade shows geared toward Americans.

Organized events, shooting qualifications and joint training exercises between the 204th MIBN and the

German Military Intelligence Partner Unit in Donauewoerth (FmBtl 220).

Temporary/Contract Jobs

Credit Collection Services (CCS), Portsmouth, NH

10/09 - 3/10, Customer Service Representative

Provide customer service support to delinquent account holders, collect money on delinquent accounts, abide by all state and federal laws pertaining to collections, abide by all company policies and processes, operate in a dialer pool system to perform inbound and outbound calls. Industries include: insurance, cable and rental companies.

Home ServiceUSA, Portsmouth, NH

08/07 - 12/08, Special Projects Coordinator

Responsible for exploring business opportunities, preparing research papers on potential as well as existing clients, monitored competitors, organized Focus Group sessions and managed a commercial photo-shoot. (Contracted position, company relocated to Connecticut.)

Measured Progress, Dover, NH

02/2005 -08/2005, Trainer and Quality Assurance Controller

04/07 - 08/07, Market Research Specialist.

RFP and competitor monitoring, research on target States, districts, and on-going proposal comparisons, technology reviews, and regional education assessments.

Target, Somersworth, NH

09/06 - 04/07, Guest Service Team Leader

Managed 28 cashiers, 9 Customer Service representatives, trained new employees, supervised primary areas of customer/guest care (to include Pizza Hut and Starbucks), ensured all team members upheld company's brand image, and coordinated all aspects of Target's Guest experience.

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