Customer Service Sales

Adam Knowlan

Email: abozzu@r.postjobfree.com

Address: **** **** ***** ***** **

City: Concord

State: NC

Zip: 28027

Country: USA

Phone: 724-***-****

Skill Level: Management

Salary Range: 120

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

INTERNATIONAL SALES & BUSINESS DEVELOPMENT PROFESSIONAL

DISTRIBUTOR BASED SALES AND LOGISTICS IN EMERGING AFRICAN AND MIDDLE EAST MARKETS

CAREER PROFILE:

Dynamic Business Development Manager with over four years experience doing business in a wide range of international markets. Self motivated, results driven young professional with real world experience in managing brands, products and distributors in African countries worth over $12M dollars in annual gross sales. Proven success in significantly growing and generating new business despite global economic issues, regional political instability and the numerous hurdles associated with doing business in Africa and the Middle East.

Key Professional Competencies Include:

Development of Budget & Forecast

Key Account Acquisition & Retention

Distributor Relationship Management

Successful Strategic Sales Campaigns

Credit Facilities

Project Management

Market Research

Regulatory Compliance

PROFESSIONAL EXPERIENCE

Electrolux Major Appliances International - EMEA April 09 - Present

Business Development Manager, Africa Charlotte, NC/Pittsburgh, PA

Sole sales manager of Electrolux`s North American brand portfolio for the entire African continent (excluding South Africa) as well as US Exporters and French Polynesia

Responsible for over $12M dollars in annual gross sales

Established ten new accounts valued at over $1.5M dollars in annual gross sales

Significant international travel experience to above markets as well as other Middle Eastern countries

In depth experience with pricing and marketing strategies tailored to regional and local markets

Developed monthly, quarterly and yearly budgets by model for responsible accounts

Collaborated with credit, accounting, product, logistics and after sales service departments on a daily basis to ensure the business was properly managed

Entirely responsible for critical market research and data (within my territory) used to guide product, marketing and after sales service managers

Responsible for final approval of licensing and trade mark agreements between Electrolux Global Licensing group and active distributors within Africa

Developed and maintained professional brand pricing schedules for the company in order to facilitate sales by providing a full line pricing schedule to active partners (not previously done)

Reorganized the North American US export business to reflect Electrolux`s international business model by establishing a single contracted distributor to market and manage the Frigidaire brand within the United States resulting in an immediate 25% growth in annual gross sales

Secured one of, if not the largest, international US Government contract for Electrolux Major Appliances International by working closely with our US Exporter in Houston, Texas resulting in $5M gross sales over three years (2011-2013)

Assisted Electrolux in interviewing and training of the new Charlotte based Customer Care team during the transition from Pittsburgh to Charlotte

Electrolux Major Appliances International - EMEA July 07 - April 09

International Customer Care Specialist Pittsburgh, PA

International customer service and logistics experience

Well versed in U.S. export regulations as well as import regulations within Europe, Middle East, Africa and Asia

Strong understanding of INCOTERMS and terms of payment including letters of credit and bank drafts

Arranged inspections with world`s leading agencies e.g. Intertek, Beauru Veritas, SGS, etc.

Handled shipments to a wide range of countries in the above regions

Stowed containers with various product and parts

Well versed with AS400 software

Chosen successor by the Director of Customer Care in company succession plan

General Electric Transportation Aug. 05 - Dec. 06

International Customer Service Representative Erie, PA

International Customer Service Co-op

Customer Order Management

Customer Web Center (CWC) Administrator

CORE return tracking

Order shipment planning

Experience using Oracle software

Worked with the Export Services Group regarding shipments, freight forwarders, customs, etc.

Handled customers` accounts from all over the world and numerous domestic railways

EDUCATIONAL EXPERIENCE:

Bachelor of Science in International Business, Gannon University, Erie, PA

Graduated: December 2006

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