Customer Service Executive Assistant
Resume:
Joanne Hendrick
Email: abozz8@r.postjobfree.com
Address: *** ****** ******
City: Simpsonville
State: SC
Zip: 29681
Country: USA
Phone: 518-***-****
Skill Level: Experienced
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JOANNE C. HENDRICK
200 Romsey Circle
Simpsonville, SC 29681
abozz8@r.postjobfree.com
SUMMARY
Skilled and dedicated, Executive Assistant with more than 20 years` experience coordinating, planning, and supporting daily operational and administrative functions.
Demonstrated capacity to provide comprehensive support for executive-level staff; excel at scheduling meetings, coordinating travel and managing all essential tasks.
Proven track record of accurately completing research, reporting, information management and customer inquiries within demanding time frames.
Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives.
PROFESSIONAL EXPERIENCE
GRANITE SERVICES INTERNATIONAL, INC - Schenectady, NY 3/2011 - 10/2012
Quality Specialist -Contracted to GE Energy
* Support the Process Leader and Manager on various Quality initiatives.
* Utilize GE`s internal content management system that creates various web communities and work flows (Support Central); format documents per current procedure, administer documents, track completion rates, follow-up on late requisitions.
* Collaborated in the start-up and administration of adhoc database that feeds the website of the GPO (Global Projects Operation) group`s documents.
* Aggregate, upload and create various reports.
JOB SEARCH AND VARIOUS TEMPORARY POSITIONS 10/2009 - 3/2011
PROJECT LEAD THE WAY, INC. - Clifton Park, NY 1/2006 - 10/2009
Executive Secretary to Vice President - Database Administrator
* Coordinated corporate strategic meetings and conferences for key players across the U.S.
* Coordinated calendar for VP, screened calls, planned travel, dinners, limo`s etc.
* Meeting planner and moderator, recorder of minutes for distribution to key team members.
* Researched and implemented cost effective software products such as Go-To-Meeting, Adobe, Adobe Live Cycle, Donor Perfect, Visio and Hyperoffice.
* Created documents using Adobe Live Cycle for on-line forms.
* Formatted PowerPoint presentations and letters for VP.
* Set up and organized Microsoft Outlook database for key contacts making accessible to all office personnel eliminating redundancy and expired information.
* Trained staff in Microsoft Office, Adobe and relevant new software.
* Prepared weekly newsletter for high volume e-mailing.
* Responsible for preparing confidential reports relating to performance reviews and compensation raises, compiling human resources data for budget reporting, and serving as local liaison for new hire orientation.
* System Analyst for development of new database system.
* Administrator of database creating reports as requested, adding new users and updates as needed.
* Researched and compiled data using the internet for comparable analysis for over 3,000 schools.
VALUEOPTIONS, INC. - Troy, NY 4/2003 - 1/2006
Quality Management Data Analyst - Executive Assistant to Director of QM
* Track and trend data for ambulatory follow-up, readmission rates, phone stats, utilization and other required reports.
* Trained on NCQA ISS for 2007 accreditation. Key player in the preparation of 2004 NCQA survey.
* Created database for selective projects, pivot tables and charts streamlining department reporting.
* Related duties as Executive Assistant to Director such as scheduling calendar, organizing department meetings, etc.
KELLY SERVICES - Albany, NY 2/2002-4/2003
Financial Administrator -Contracted to GE Corporate Environmental
SIGNATURE FLIGHT SUPPORT - Albany, NY 1999 - 2002
Accounting Supervisor
* Managed the daily administration of a $500MM budget, including preparation of requisitions, purchase orders, change orders, invoice coding and processing, vendor inquiries, and reconciliation.
* Reconciled billing for health insurance premiums, pre-paid and accrual accounts, while balancing bank statements, posting invoices, checks and journal entries, and ensuring accuracy of monthly general ledger and P&L reports.
* Prepared monthly financial reports for upper management, including the President, detailing the financial status of the operating budget, assets and liabilities.
* Supervised accounting staff to ensure accurate and timely processing of invoice payments and proper administration of the purchasing system.
* Reconciled deposits, petty cash, lockbox and wired funds accounts.
SKILLSET
Database Management
Financial Account Administration
Scheduling
Customer Service
Meeting Planner and Moderator
Training
Teamwork
Presentation Design
SOFTWARE PROFICIENCY
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Visio
Windows NT/XP
Access Databases
Adobe Live Cycle
EDUCATION
High School Graduate College Course Work in Database Management and Accounting
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