Customer Service Representative

Rosa Villasana

Email: ********@*****************.***

Address:

City: Santa Barbara

State: CA

Zip: 93101

Country: USA

Phone: 805-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over 7 years retail experience in a fast-paced environment. Customer Service Representative - Client Relations - Data EntryHighly enthusiastic customer service representative with 4 years client interface experience. Friendly Sales Associate with over three years experience working in diverse retail and customer service environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Excellent communicator with 7 years in a demanding call center environment as a Customer Service Representative.

Educational Background:

High School Dipolma from Santa Barbara Schott Center, Santa Barbara CA 1/2001 to 6/2008 (High School)

Job History / Details:

Professional Summary

Motivated customer service representative with over 7 years retail experience in a fast-paced environment.

Customer Service Representative - Client Relations - Data EntryHighly enthusiastic customer service representative with 4 years client interface experience.

Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Excellent communicator with 7 years in a demanding call center environment as a Customer Service Representative.

Skill Highlights

Top sales performer

Telephone inquiries

International sales support

Customer service

Invoice processing

Credit card processing

Adaptability

Conflict resolution

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

Fast learner

Exceptional communication skills

Visual merchandising proficiency

Credit card processing

Telecommunication skills

Problem solver

Strong client relations

Work Experience

March 2005 to October 2012

The Territory Ahead Inc. Santa Barbara, CA

Customer Service Representative

Described product to customers and accurately explained details and care of merchandise.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding products, while maintaining knowledge of current sales and promotions.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Provided daily support as the company's only bilingual Spanish/English customer service representative.

Implemented new processes and systems for improving customer service satisfaction.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.

Dedicated to continuously improving sales abilities and product knowledge.

Recommended alternative items if product was out of stock.

Directed calls to appropriate individuals and departments.Guaranteed positive customer experiences and resolved all customer complaints.

Education and Training

2008 Santa Barbara Schott Center Santa Barbara, CA

GED High School

Completed Advanced Customer Service training

Continuing education in Santa Barbara City College

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