Customer Service Office

Schlundra Garner

Email: ********@**************.***

Address:

City: Texarkana

State: TX

Zip: 75501

Country: USA

Phone: 903-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven and highly trained Certified Office Assistant with clerical experience seeking Administrative Support position. Detail-oriented and efficient professional committed to meeting high standards for quality service and customer satisfaction. Demonstrated proficiencies in telephone, e-mail, fax, and computers within high-volume environment.

Educational Background:

High School Dipolma from Kaplan University, Current, MO 1/2001 to 10/2012 (Medical Office Management)

Job History / Details:

Career Overview

Results-driven and highly trained Certified Office Assistant with clerical experience seeking Administrative Support position. Detail-oriented and efficient professional committed to meeting high standards for quality service and customer satisfaction. Demonstrated proficiencies in telephone, e-mail, fax, and computers within high-volume environment.

Clerical Skills

Database software (Oracle, Access), 10-key touch, terminal calculator, desktop publishing software, Outlook, scanners, printers, presentation software (PowerPoint, Flash), spreadsheet software (Excel), word processing software (Word, WordPerfect).

Core Accomplishments

Customer Service:

Conferred with customers by telephone or in person to provide information, to take or enter orders, cancel accounts, or to obtain details of complaints.

Established friendly professional atmosphere that promotes attentive customer service and respect for co-workers.

Operations

Collaborated with staff to ensure smooth work flow and efficient organization operations.

Followed corporate policies and maintained communications with staff and customers to provide information.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Compared data with source documents, or re-enter data in verification format to detect errors.

Data Organization

Improved office organization by compiling reports, spreadsheets, organizational charts and company data reports using advanced functions.

Compare data with source documents, or re-enter data in verification format to detect errors.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, records and billed accordingly.

Performing administrative activities day-to-day tasks such as maintaining information files and processing paperwork.

Technology Proficient

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Professional Experience

May 2012 to September 2012

Dierksen Memorial Hospice Texarkana, TX

Bereavement Coordinator Office Assistance, Volunteer

Operated office machines, such as photocopy, facsimile machines, personal computer, label machine, mail processing machine, and stamp labeling machine.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

Typed, formatted, proofread and edited correspondence.

Reviewed files, records, and other documents to obtain information to respond to requests.

December 2005 to April 2009

Marshall Home Med. Office Texarkana, TX

File Clerk

Kept records of materials filed or removed, using logbooks or computers.

Added new material to file records or created new records as necessary.

Gathered materials to be filed from departments or employees.

Scanned or read incoming materials to determine how and where they should be classified or filed.

Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information

Sorted or classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

March 2007 to March 2008

RailCrew Express Texarkana, TX

Data Entry Clerk

Compile, sort and verify the accuracy of data before it is entered.

Locate and correct data entry errors, or report them to supervisors

Answer multi-line phone calls, direct calls, and take messages

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain in information, take orders, and address complaints.

Education

Kaplan University, Current,

Associate of Applied Science in Medical Office Management

Certifications

Office Career Certification, Texarkana College, 2007

Administrative Office Procedures, Records and Information Management, Speed and Accuracy Building, Professional Development for Office Personnel, Accounting I, Advanced Keyboarding, Machine Transcription, Business Machine Applications, and Accounting II

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