Customer Service Representative
Resume:
Miguelle J. Everett
Stone Mountain, Georgia 30088
**********@*****.***
SUMMARY
To secure a position where my transportation, legal, communication and problem solving skills are
utilized.
QUALIFICATIONS
Ability to think logically, work independently and manage multiple projects simultaneously
Excellent planner, organizer and coordinator of transportation priorities for cost effectiveness
Detailed oriented and strong follow-up capabilities
Posse excellent interpersonal skills
PROFESSIONAL EXPERIENCE
Driver, Atlas Logistics 2010-Present
• Coordinated invoicing, obtained shipper/receiver authorizations and signatures.
• Ensured proper requirements were met for interstate and intrastate deliveries.
• Reviewed transportation and shipping tags.
Driver, James Brown Trucking 2007 - 2009
Responsible for cargo transport to various destinations in a safe and expedient manner.
•
Ensured proper requirements were met for interstate and intrastate deliveries.
•
• Served as ambassador to build customer relations and ensure customer satisfaction.
• Coordinated invoicing, obtained shipper/receiver authorizations and signatures.
• Exhibited extensive knowledge of Federal and State DOT guidelines to ensure all laws were
followed.
Driver Coordinator, Lynk Transportation 2005 - 2007
Assisted dispatcher with driver routes and scheduling.
•
• Partnered with driver program coordinator to ensure Federal and State guidelines were
properly observed.
• Acted as company liaison to customers for departure/arrival issues.
• Transported various cargos while providing safe and cost effective deliveries.
• Responsible for vehicle inspections and repairs.
Driver, Roma Foods 2004 - 2005
Operated a semi-trailer for transport of refrigerated goods to 25 or more locations per week.
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• Reviewed transportation and shipping tags.
• Verified accuracy of inventory counts at all points of delivery.
• Built positive customer relationships with primary contacts at each location and was
instrumental in resolving any service issues.
Sr Legal Analyst, OSI 2001 - 2004
Developed and maintained libraries and databases for hardcopy/electronic case files.
•
Prepared general and specialized case documentation for General Counsel.
•
• Coordinated diversified administrative tasks to include call screening, client report
preparation and ad hoc projects.
• Managed the review and clearing of analysts case files to ensure proper documentation was
included.
• Prepared FI-FA’s in lieu of judgments being satisfied.
• Organized and managed client files that were to be serviced.
Law Clerk, Weiznecker & Rose, LLC 1998 - 2001
Conducted legal research on case laws using traditional/computerized methods.
•
• Managed document collection for each transaction to ensure appropriate documentation was
received and in appropriate order.
• Reviewed and advise clients regarding due diligence materials for acquisitions and
dispositions.
• Prepared summons and complaints for service and filing.
• Prepared FI-FA’s in lieu of judgments being satisfied.
• Maintained ongoing communications with attorneys and clients from point of
referral/discovery to trial phase, facilitation and expedition of case settlements that led to a
minimum client award of 80% of recovered funds.
Customer Service Representative, IBM 1992 - 1998
Managed multiple high priority assignments while maintaining effective results in a quota
•
driven workplace.
• Responded to all billing inquiries and requests, while resolving each issue efficiently and
professionally.
• Served as point of contact for servicing all sales machines.
• Assisted in resolving any contract issues between company and customer.
EDUCATION
Clayton College and State University 2000-2002
Paralegal Studies
PROFESSIONAL TRAINING AND CERTIFICATION
American Drivers Force, obtained CDL licensing
COMPUTER SKILLS
MS Word, MS Excel, MS PowerPoint
REFERENCES
Available upon request
Contact this candidate