Customer Service Manager

Laura Marvel

Email: ********@************.***

Address:

City: Casper

State: WY

Zip: 82601

Country: USA

Phone: 307-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Skilled photographer with experience in the graphic artist industry. Familiar with Corel Photoshop and Adobe Photshop CS3. Meticulous a nd excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Hospitality and Food Industry, Sales, Financial and some drafting experience. Fluent in Microsoft Word, Excel, website construction and all facets of the internet.

Educational Background:

High School Dipolma from NCHS, Casper WY 1/2001 to 5/1991 (General Studies)

Job History / Details:

Professional Summary

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Skilled photographer with experience in the graphic artist industry. Familiar with Corel Photoshop and Adobe Photshop CS3. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Hospitality and Food Industry, Sales, Financial and some drafting experience. Fluent in Microsoft Word, Excel, website construction and all facets of the internet.

Core Qualifications

Proficiency in Microsoft Office, including Word and Excel.

Quick learner

Extremely organized

Team leadership

File/records maintenance

Reports generation and analysis

Process implementation

Financial records and processing

Supply ordering

Ability to build strong customer relationships

Ability to communicate clearly

Ability to handle fast-paced environment

Ability to work fast and accurately

Knowledge of inventory practices

Neat and clean in appearance

On time and reliable

Spreadsheet development

QuickBooks

Proficiency in inventory and ordering

Proficient in customer service

Proven leadership skills

Reliable, punctual and committed to customer service

Strong restaurant serving experience

Meet deadline

Typing 70 WPM

Experience

February 2010 to August 2012

Botticelli Ristorante Italiano Casper, Wyoming

Front of the House Manager/Server

Fine dining server for approximately 2 years with heavy emphasis on customer satisfaction. Promoted to Front of the House Manager where I was particularly focused on increasing the standard of service and client satisfaction. I also created spreadsheets for inventory control and reporting, redesigned and formatted the new menu(s) and maintained our website. Some marketing and office duties as well.

August 2008 to April 2012

How Marvelous Photography Casper, Wyoming

Owner/Photographer

Owner. Operate all facets of a full service photography studio including but not limited to: scheduling, bookkeeping, appointment scheduling, photo shoot, editing of images, book and website design. Accounts Payable/Accounts Receivable, Quickbooks, sales tax reporting, etc.

November 2011 to March 2012

United Parcel Service Casper, Wyoming

Package Handler

Worked from 9:30pm until 2-4am systematically loading packages in semi trailers

Education

1991 NCHS Casper, WY

General Studies

Professional Affiliations

PPA - Professional Photographers Association

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