Customer Service Manager

Linda O'Connor

Email: aboztu@r.postjobfree.com

Address:

City: Braintree

State: MA

Zip: 02184

Country: USA

Phone: 781-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Talented Hotel Night Manager offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Educational Background:

High School Dipolma from Aquinas at Milton, Milton MA 1/2001 to 6/1987 (Business Management)

Job History / Details:

Summary

Talented Hotel Night Manager offers exceptional organizational, interpersonal and computer skills. Strong background in all aspects of customer service and support. Accustomed to working in fast-paced environments with success in effectively handling difficult client situations.

Highlights

Reservations and booking system experience

Adaptability and responsiveness

Exceptional multi-tasker

Operations management

Hospitality expertise

Weekly scheduling for the front office & PBX departments

Purchasing

Excellent time management skills

Meticulous attention to detail

Training and development

Create posting accounts

Ensure accounts run with proper rates

Block VIP rooms

Ensure all packages are

attached ie wifi and breakfast

Balance and reconcile movie postings

Run credit cards settlements

Take 3rd party deposits

Ensure billing instructions are set up properly

Monthly bank counts

Print nightly reports for the GM, Rooms Executive, Front Office Manager & F&B department.

Accomplishments

Started at the hotel as the Night Auditor was promoted to Hotel Assistant Manager. I Was in charge of scheduling for both the front office and PBX departments. Recently had taken over purchasing for the front office.

Experience

June 2007 to October 2012

Hyatt Boston, MA

Hotel Assistant Manager

Managed a 502-room full service hotel. Checked guest in and Issued room keys and escort instructions to bellman. Made and confirmed reservations. Posted charges for rooms, food, liquor and telephone calls to guest rooms. Verified customers' credit and established how the customer would pay for accommodation. Answered phones and properly entered wake up calls, Took in room dining orders and communicated any special requests to the kitchen.

January 1997 to October 2012

Massachusetts Eye and Ear Infirmary Boston, MA

Office Assistant

Provide support to a busy parking garage Responsibilities include but are not limited to billing, answering phone, purchasing and data entry.

January 1995 to January 1997

John Jeffries House Boston, MA

Guest Services Associate

Made and confirmed reservations .Greeted and registered guests. Issued guest room keys. Recommended top dining and entertainment options for guests in the Boston area. Verified customers' credit and established how the customer would pay for the accommodation.

Education

1985 Aquinas at Milton Milton, MA

Associate of Science Business Management

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