Customer Service High School

Jessica L Gilman

Email: aboztd@r.postjobfree.com

Address:

City: battle creek

State: MI

Zip: 49017

Country: USA

Phone: 269-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am interested in a job that will help enhance my business skills, allow me to put my knowledge and skills to work in order to help the business further their success. I've been employed as a multi-tasking secretary for four consecutive years and a part time server with Denny's for 3 years. I enjoy working hard and at a fast pace, but most of all i enjoy being around people and making the work place run smooth and have a friendly enviorment,

Educational Background:

High School Dipolma from Charlotte high school, Charlotte MI 1/2001 to 5/2006 (business, computers, basic)

Job History / Details:

Career Overview

I am interested in a job that will help enhance my business skills, allow me to put my knowledge and skills to work in order to help the business further their success. I've been employed as a multi-tasking secretary for four consecutive years and a part time server with Denny's for 3 years. I enjoy working hard and at a fast pace, but most of all i enjoy being around people and making the work place run smooth and have a friendly enviorment,

Core Strengths

Hard worker

time management

reliable worker

good morals

great with fax's, telephones/multi line phones.

exceptional communication skills

copy machines

Strong organizational skills

costumer service skills

typing at 120 wpm

great at proof reading

strong client relations

fast and eager learner

credit card processing

great with sales and finding ways to make more sales

sharp problem solver

floor set design expert

store/ business maintenance ability

great with PC's Microsoft excel and office.

Internet research

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rat

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Work Experience

March 2004 to Current

Daves home improvement & lawn care battle creek, mi

Administrative Secretary

I Addressed and resolved customer product complaints empathetically and professionally.

all Accurately documented, researched and resolved customer service issues. I handle Met or exceeded service and quality standards every review period along with phone calls, appointments. I set the daily schedules. Handle business invoices, checking and payroll. I help keep the office and all appointments organized. Do all the filing and communicate with the employee's and the clients

* you may contact employer 269-***-****

Educational Background

06 Charlotte high school Charlotte, mi

GED business, computers, basic

I enjoyed school and did very well, my senior year my mother had a lot of unexpected health issues, so i sadly decided but do not regret, decided to stay home with her and achieve my G.E.D

Contact this candidate