Customer Service Sales

Kay Buchanan

Email: ********@***************.***

Address:

City: Cincinnati

State: OH

Zip: 45240

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.

Educational Background:

High School Dipolma from ITT TECHNICAL INSTITUTE, Cincinnati OH 1/2001 to 12/2002 (COMPUTER AND ELECTRONICS ENGINEERING)

Job History / Details:

Summary

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.

Highlights

Exceptional customer service

MS Office proficient

Inventory management background

Strong sense of banking ethics

Safe and vault operation

Reliable

Excellent communication skills

Team player

Experience

November 2011 to May 2012

Fidelity Investments Cincinnnati, ohio

Transaction Processor

Determined if checks were in good order or not in good order to process for investments.

Processed cash deposits.

Entered member transaction data into the online banking software.

Maintained confidentiality of bank records and client information.

March 2011 to November 2011

Netrada Cincinnati, Ohio

Call Center Representative

inbound call sales from customers, selling products from catalog of leading companies.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Served as liaison between customers, store personnel and various store departments.

Checked that appropriate changes were made to resolve customers' problems.

Informed customers about sales and promotions in a friendly and engaging manner.

Placed special merchandise orders for customers.

February 2007 to March 2011

Speedway Beverage Cincinnati, Ohio

Shift Lead 2/ Customer Service Representative

Trained Subordinates and assisted them, as needed.

SRecruited, managed and mentored an average of 5 Customer service representatives per year.

Developed, implemented and monitored programs to maximize customer satisfaction.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

November 2010 to February 2011

Verizon Wireless/ Adecco Cincinnati, Ohio

Customer Service

Reviewed complaints concerning billing and services rendered, referring complaints of service failures to designated departments for service.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Checked that appropriate changes were made to resolve customers' problems.

Education

2002 ITT TECHNICAL INSTITUTE CINCINNATI, OHIO

Associate of Science COMPUTER AND ELECTRONICS ENGINEERING

SIGNIFICANT COURSES INCLUDED: COMPUTER PROGRAMMING PC TECHNOLOGY, NETWORK CONCEPTS, ELECTRONICS COMMUNICATION SYSTEMS.

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