Customer Service Manager

Tacarra Baldwin

Email: ********@**************.***

Address:

City: Chicago

State: IL

Zip: 60620

Country: USA

Phone: 773-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative with management experience in front-of-house and back-of-house operations.To obtain a position where I can utilize my skills and abilities to cut costs and decrease staff turnover, which in the future, can continue the growth of your company.

Educational Background:

High School Dipolma from Paul Robeson High School, Chicago IL 1/2001 to 6/2001 (General Studies)

Job History / Details:

Executive Summary

Customer Service Representative with management experience in front-of-house and back-of-house operations.To obtain a position where I can utilize my skills and abilities to cut costs and decrease staff turnover, which in the future, can continue the growth of your company.

Core Qualifications

Staff training/development

Food regulation compliance

Kitchen staff training

Supply ordering

Food cost control

Food standards enforcement

Ability to build customer relationships

Ability to handle fast-paced environment

Knowledge of products and selections

Management and leadership experience

Proficiency in inventory and ordering

Staff scheduling knowledge

Professional Experience

October 2008 to September 2012

Graham Enterprise BP Chicago, Illinois

Cafe' Lead Manager

Supervised and coordinated activities of workers engaged in food preparation.Consistently stayed under monthly controllable expense budget.Drove food costs down by 23 percentage by effectively improving inventory procedures and reducing spoilage levels.Managed food and produce receiving process with 100 percentage accuracy.Maintained daily cleanliness.Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

December 2011 to August 2012

Cash America Chicago, Illinois

Customer Service Representative

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Accurately balanced cash drawer after every shift.Politely assisted customers in person and via telephone.Performed daily maintenance for loan applicants.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Maintained friendly and professional customer interactions.

February 2006 to April 2008

Dunkin Donuts Chicago, Illinois

Store Manager

Trained, coached and mentored staff to ensure smooth adoption of new products.Promptly and empathetically handled guest concerns and complaints.Took necessary steps to meet customer needs and effectively resolve food or service issues.Demonstrated integrity and honesty while interacting with guests, and team members.Greeted customers and provided excellent customer service.Built loyal clientele through friendly interactions and consistent appreciation.

June 2002 to April 2006

Jimmy Johns Chicago, Illinois

Shift Manager

Earned management trust by serving as key holder,responsibly opening and closing store.Trained employees on store duties and proper sanitation.Authorized to make bank deposits from store daily sales.Consistently provided friendly guest service and heartfelt hospitality.Correctly received orders, processed payments and responded appropriately to guest concerns.Completed daily beautifications for store appearance.

Education

2001 Paul Robeson High School Chicago, Illinois

High School Diploma General Studies

Affiliations

Certified in ServSafe.Chicago Department of Public Health Certified Food Service Manager.State of Illinois Department of Public Health License.

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