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Customer Service High School

Location:
Gainesville, FL
Posted:
October 23, 2012

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Resume:

Ricky Wade Allen

Email: abozrk@r.postjobfree.com

Address:

City: Gainesville

State: FL

Zip: 32609

Country: USA

Phone: 305-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable individual bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and ability to adapt to various work environments.

Educational Background:

High School Dipolma from Santa Fe College, Gainesville FL 1/2001 to 5/2009 (Pre-Medicine)

High School Dipolma from Marathon High School, Gainesville FL 1/2001 to 10/2012

Job History / Details:

Executive Summary

Dependable individual bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and ability to adapt to various work environments.

Core Qualifications

Team Leadership

Cross-functional team management

Operations management

Conflict resolution

Organized

Customer service-oriented

Deadline-oriented

Quality Management

Training and Development

Employee Scheduling

Company Steward

Motivated

Fast Learner

Bilingual

Professional Experience

October 2009 to Current

LifeSouth Community Blood Center Gainesville, FL

Team Captain

Manager/Phlebotomist who is responsible for meeting and achieving monthly, quarterly, and annual collection team goals. Overseeing team's donor collection functions including recruitment and adherence to quality standards. Overseeing and performing the recruitment, registration, examination, donor interview and phlebotomy of volunteer blood donors.

Display positive customer service skills to both internal and external customers. Ensuring that blood drives operate safely, smoothly, efficiently, and effectively.

February 2008 to October 2008

LifeSouth Community Blood Center Gainesville, FL

Team Leader

Supervisor/Phlebotomist that is responsible for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Overseeing mobile donor collection functions. Ensure that all collections operations comply with LifeSouth Standard Operating Procedure (SOP). Overseeing, directing, and monitoring all activities of staff. Properly complete, and account for, all paperwork, test tubes, and blood associated with Donor Collections. Ensure that quality control (QC) on all blood collection equipment is performed and that records are maintained appropriately for blood drives before the drive commences. Maintain stock supply in donor room and mobile and complete the Mobile Supply Checklist correctly. Display positive customer service skills to both internal and external customers

Education

2013 Santa Fe College Gainesville, FL

Associate of Applied Science Pre-Medicine

2006 Marathon High School Marathon, FL

High School Diploma

Affiliations

Florida Commercial Drivers License - Class B

Predictive Index Survey Analyst

Skilled in Microsoft Office



Contact this candidate