Project Manager Customer Service

Location:

Silver Spring, MD

Posted:

October 18, 2012

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Resume:

AppTech Business Solutions

WAYNE COWDEN

**** ***** ***** + Silver Spring, MD 20910 303-***-****

SUMMARY

v Over 18 years of teaching experience; 12 years of corporate IT Training

v Regional Manager overseeing profitability and Customer service

v 11 years consulting in database design, Business Objects, SQL, SQL Server, VB and MS

Project

PROFESSIONAL INTENTIONS

S To work with an established IT company, where I could apply my database design,

programming, technical training and

leadership skills.

EXPERIENCE

AppTech, LLC+ Denver, CO / Silver Spring, MD (1.5 Years) 2002PresentOwner: Consultation in Access/SQL Server databases, SQL, Access/Excel VBA, Crystal

Reports and MS Project

New Horizons Computer Learning Centers + Denver, Colorado 1999 2007

Instructor: Conducted site-specific technical training to major corporations statewide;

Developed course curricula

targeting corporate needs utilizing adult learning methodology; Client technical support

Highlands Ranch Community Association + Denver, Colorado 1999Consultant IT/Instructor Training: Designed and implemented a database for employee

tracking purposes;

Developed and managed the Aquatic Safety Instructor Training Program

Jeff Ellis and Associates, Inc. + Denver, Colorado 19951998Consultant - International Safety: Provided implementation services and safety design

consultation

Instructor Trainer: Developed and administered instructor training seminars nationally

and internationally

Regional Manager Northwest: Managed sales; Ensured profitability of region; Designed

and implemented new training

protocol and customer support activities

Project Manager Database: Created a multi-user database to track safety data for 90% of

the national waterpark and

municipality pool population

Alta Bates Medical Center + Oakland, California 1994 - 1995Physical Therapy Assistant: Managed the rehabilitation programs of patients with back and

extremity limitations

TECHNICAL TRAINING/CERTIFICATIONS

Operating Systems: Windows NT through Windows 7, Macintosh

Applications: Access, Project, Crystal Reports, SQL Server 2000/2005, Microsoft Office

Suite (97 through 2010)

Languages: Excel/Access VBA, SQL/T-SQL/SAS

Certifications: CompTia: Project Plus, MOUS: Access, Project, Excel, Word

PROFESSIONAL DEVELOPMENT

SAS + Rockville, Maryland

SAS Programming Essential 2012

New Horizons Computer Learning Centers + Denver, Colorado 1999 2007

Office Suite, Crystal Reports, TSQL, SQL Server, VBA, .NET, CIW Foundations, Project Plus

Ziff Davis + Rochester, New York 1999

Network Essentials

EDUCATION/COLLEGIATE HONORS

Pennsylvania State University - State College, Pennsylvania 1988-1993

Bachelor of Science degree Physical Therapy with Business minor

PSU Men's Gymnastics Team - 1990 NCAA Still Rings National Champion, All-American Honors

(3 Yrs)

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