High School Quality Assurance
Resume:
Nina Smith
Email: ********@*********.***
Address:
City: Waterloo
State: IA
Zip: 50701
Country: USA
Phone: 319-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Social Services Supervisor effective at working with clients and families who may be in crisis. Acts as a sympathetic guide and advocate to help them navigate complex and stressful situations.
Educational Background:
High School Dipolma from Upper Iowa University, Waterloo IA 1/2001 to 10/2005 (Social Service)
High School Dipolma from Upper Iowa University, Waterloo IA 1/2001 to 10/2012
High School Dipolma from Upper Iowa University, Waterloo IA 1/2001 to 10/2012
Job History / Details:
Professional Overview
Social Services Supervisor effective at working with clients and families who may be in crisis. Acts as a sympathetic guide and advocate to help them navigate complex and stressful situations.
Core Qualifications
Staff supervision
Conference presentation
Experience with diverse populations
Familiarity with the criminal justice system
Group facilitation, presentation, and organizational skills
Proficient computer skills
Team player and self-motivated
Sensitive to cultural differences
Aware of legal and ethical standards
Able to work independently and as a member of a team
Excellent relationship building skills
Effective leader
Policy/program development
Accomplishments
Business Development:
Spearheaded the development of the Allen Child Protection Center.
Established standards of best practices for services that allowed the accreditation of the Allen Child Protection Center in two years and developed community partner relationships that ensured financial stability through funding opportunities.
Developed new marketing strategy which increased customer base.
Education
2011 Area 267 Waterloo, Iowa
Mandatory Child and Independent Adult Abuse Certification
Certified State Mandatory reporter trainer
2005 Upper Iowa University Waterloo, Iowa
Bachelor of Arts Social Service
2005 Upper Iowa University Waterloo, Iowa
Master Public Administration
Graduated Cum Laude
Experience
October 2009 to Current
Allen Child Protection Center Waterloo, IA
EXECUTIVE DIRECTOR
Carefully selected, developed and retained qualified staff, as well as trained new staff annually.
Evaluated patient care procedural changes for effectiveness.
Created annual goals, objectives and budget and made recommendations to reduce costs.
Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines.
Conducted or approved the performance evaluations for all nursing department employees.
Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.
Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.
Implemented standards and methods to measure the effectiveness of agency activities.
Ensured the accuracy of public information and materials.
Developed individualized treatment plans addressing family relationship problemsDeveloped operational plans and policies necessary to achieve health education objectives and servicesAnalyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for servicesArranged for medical, mental health, or substance abuse treatment services according to individual needs or court ordersSupervised professional and technical staff in implementing health programs, objectives, and goals
March 2007 to November 2009
Lutheran Services in Iowa Waterloo, Iowa
FAMILY, SAFETY, RISK AND PERMANENCY PROGRAM SUPE
Coordinating and supervising direct services staff that provided in home safety and permanency service.
Responding to family crisis situations in a timely manner, ensuring effective service delivery for each client.
Assessing families' protective capacities and identifying threats of harm with staff and families.
Documentations of services provided and case collaborations with DHS personnel.
Understood and adhered to the laws governing child abuse reporting;Supervised visits between children and parents at various sites by ensuring children have age-appropriate opportunities for interaction with their parents and by maintaining safety of all participantsConducted regular assessments and adhered to documentation processes and proceduresAssisted the clients to better understand their role as a parent, focusing on developing skills to nurture and guide their childrenEffectively managed work in a diverse work environment serving a multi-cultural community, worked collaboratively with judicial officers, attorneys, court case managers, and other probation officersIdentified family members, social networks, and community systems that need to be included in treatment plans for clientsAssisted in screening and selection of foster parents
March 2005 to March 2007
Tri-County Child and Family Waterloo Iowa Waterloo, Iowa
FAMILY SERVICE WORKER
Completing monthly reports, family home visits, engaging families in developing goals, documentation of all visits phone conversations, assisting with families in crisis.
September 2004 to February 2006
Waterloo Community Schools
PARAPROFESSIONAL EDUCATOR
Providing one-on-one instruction to kindergarten and first grade students.
April 1998 to September 2005
Education Service Center, Waterloo Iowa Waterloo, Iowa
ADMINISTRATIVE OFFICE ASSISTANT
Filing teacher contracts; coordinating meetings for Human Resource director; facilitating internal and external communications with district employees; operating switch board; and interacting with clients and community members.
May 2002 to June 2003
Blue Star Basketball, Inc Bensalem, Pennsylvania
EVENT COORDINATOR AND TOURNAMENT SITE DIRECTOR
Supervising national and local tournament and camps; directing sales of apparel; coaching of national team.
Presentations
National Children's Alliance Leadership Conference-
Understanding secondary trauma
Waterloo Police Department-
Importance of Child Protection Center Partnerships
Cedar Falls Police Department-
Importance of Child Protection Services
Memberships/Scholarly Societies
Additional Information
Iowa Hall of Fame Honoree 2007
West High Legends Return Honoree 2006 West High Hall of Fame Honoree 2006
NCAA Division II Girls Basketball All-American 2004
USA Today High School Player of the Year 1999
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