Customer Service Sales

Reginald Harris Communications Specialist

Email: ********@***********.***

Address:

City: Stoughton

State: WI

Zip: 53589

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have been in Customer Service for the bulk of my work history. I went to college and acquired my Associates degree in General Studies and my major was Communications. I am a people person and team player. I have outstanding reviews from previous employers and recommendations, as well as my last 6 years in the same job. I have worked primarily in Sales, but also have experience in inbound call center problem resolving. I am interested in a Career where people come first. I only left my previous job because I relocated. I plan to make my mark in a new State and prove myself worthy of my hire. Thank you. Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative. Sincerely, Reginald Harris

Educational Background:

High School Dipolma from Indiana State University, Terre Haute IN 1/2001 to 5/1999 (Communication)

Job History / Details:

Career Overview

I have been in Customer Service for the bulk of my work history. I went to college and acquired my Associates degree in General Studies and my major was Communications. I am a people person and team player. I have outstanding reviews from previous employers and recommendations, as well as my last 6 years in the same job. I have worked primarily in Sales, but also have experience in inbound call center problem resolving. I am interested in a Career where people come first. I only left my previous job because I relocated. I plan to make my mark in a new State and prove myself worthy of my hire. Thank you. Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative.

Sincerely,

Reginald Harris

Core Strengths

Excellent Communications skills.

Experienced in high pressure work environment.

Great teamwork skills

problem resolution

working knowledge of computer and Microsoft Word.

competitive typing skills

Customer service skills and experience.

leadership.

respectful and disciplined in workplace.

Inventory control

Telephone inquiries

Invoice processing

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Courteous demeanor

Energetic work attitude

Active listening skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

Interacted with 50 affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Work Experience

June 2005 to October 2011

Teleservices Direct Muncie, Indiana

Customer Service Representative

I worked on a campaign for AT&T. I worked outbound calls attempting to secure upgrades in business accounts as well as working inbound conflict resolution. I took upwards of 200 calls per day. My percentage was 60 percentage in sales-to-calls Business ATT. My customer service was complimented and rewarded by my employers as well as recognized by quality control as exceptional.

Educational Background

1999 Indiana State University Terre Haute, In

Associate of Arts Communication

I went to school with intentions of being a radio or television personality. I was a Dean's list student several times with an overall GPA of 3.49 overall. I didn't have much in extracurricular activity but I was very much sociable and had a good college experience.

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