Manager Customer Service
Resume:
Robert Willcoxson
Email: *********@********.***
Address: **** * *** **
City: Casper
State: WY
Zip: 82609
Country: USA
Phone: 307-***-****
Skill Level: Management
Salary Range: 65
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Robert "Bob" Willcoxson
2819 E 3rd St Casper, WY 86209
Cell: 307-***-**** : *********@********.***
Professional Summary
Exceptional manager with a proven track record in sales and employee development. I am results oriented and driven by my desire to improve and exceed expectations each and every day.
Skill Highlights
Grew balances by more than $15mm in 2010
Two time Premier Award winner with Washington Mutual Bank (2002 & 2008)
Developed one teller into an Asst. Manager, one banker and an Asst Manager into a Branch Manager
* Finished 2011 in the top 10% of branches
* Successfully passed all audits in my 16 year career
* Exceptional business and consumer lender
Work Experience
Branch Manager
June 2011 to Present
Comerica Bank - Tempe, AZ
Successful in business development and new customer acquisition
Increased sales results from the lower third to the top 10% in my first full quarter (Q4 2011)
Hired and trained/developed top employees
June 2001 to June 2011
JP Morgan Chase / Washington Mutual - Maricopa, AZ / Tempe, AZ / Atlanta, GA /San Diego, CA
Increased the pre-tax earnings of all four branches I have managed
Managed staffs of 8 to 15 employees
Served as the acting District Manager in his/her absence
Proven ability to hire, train and develop talented employees into top performers
Consistently maintained excellent customer service levels
Education and Training
San Diego State University
San Diego, CA
Exercise and Nutritional Sciences
Member of Rotary International
2011 - Present
Keywords
HS diploma (Santana HS, Santee, CA), proficient in MS Word, Excel, Outlook and Power Point, ability to show managerial courage, results oriented, well developed problem resolution skills
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