Mario Roque

Email: abozcn@r.postjobfree.com

Address: **** ******* *****

City: Palmdale

State: CA

Zip: 93551

Country: USA

Phone: 310-***-****

Skill Level: Management

Salary Range: 62

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mario A. Roque: resume

2836 Similax Court; Palmdale CA 93551; Home Phone 661-***-**** Cell Phone 310-***-****

abozcn@r.postjobfree.com

Objective: After Twenty years of dedication in the hospitality industry, I am seeking employment that will utilize my most valued personal strengths, and leadership expertise within a growth-oriented company and offers opportunity for advancement, development and recognition. I pride myself in the art of service, in knowing my industry, and using my culture to constantly better my guest`s experience.

Qualifications:

Twenty years successful experience as Coordinator and Restaurant Manager.

Highly effective in motivating and supervising employees.

Reputation for excellence and higher quality service to customers.

Conceptual thinking: critical thinking and achievement of goals.

Well organized, strong in planning and implementing programs, for new and old employees.

Wrote a sequence of service book for fine dining rooms.

Good eyes for details; skilled in setting priorities.

Bilingual: English- Spanish

Solid working knowledge of Micros POS System, Word, Excel etc.

Education:

B.S. Economics & Business Administration (equivalent) National School of Commerce of La Rioja, Argentina

B.A. in Music (Classical Pianist) National University of Cordoba, Argentina

Additional Course work: Employment Practices: Personnel Policies; Training and Human Resources Development Interview and hiring techniques training; Unemployment hearing training; Supervisory training for hotel Management programs.

Professional Experience:

Management: Research and selected guest relations programs, introducing innovative local marketing concepts and strategies.; Reduce guest complaint incidents.; Maintain -A- health Department grade for restaurant (98% compliance); Establish training programs: for hostess, waiters and food runners.; Supervised staff of 112 employees, plus an executive Chef, a Catering manager, two banquet Captain, six Hostess, two Assistant Restaurant Managers, Bar Manager and staff.; Trained employees in developing and maintain good customers relations and how to resolve customers service problems.; Trained employees in safety programs, to reduce worker/comp. Costs and cases.

2005-present Food & Beverage Manager CHILI`S Restaurant. Edwards City of Lancaster CA Ref: Mike Gardner 661-***-****

2002-2005 Restaurant Manager, CRUSTACEAN RESTAURANT, Beverly Hills, CA Ref: CEO and owner Ms. Elizabeth An (310) h460-4387

2000-2002 Food and Beverage manager HOTEL CASA DEL MAR, Santa Monica CA Ref: Claus Meneques, Hotel General manager. 310-***-****

1997-2000 Lobby Lounge Supervisor, THE REGENT BEVERLY WILSHIRE HOTEL, Beverly Hills CA Ref: Hotel general Manager Mr. Peter O`Colmain 310-***-****

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