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Customer Service Manager

Location:
Lehigh Acres, FL
Posted:
October 16, 2012

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Resume:

Joni Lyn Vance

Email: abozc3@r.postjobfree.com

Address:

City: Lehigh Acres

State: FL

Zip: 33976

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.

Educational Background:

High School Dipolma from Lehigh Senior High, Lehigh Acres FL 1/2001 to 6/1998 (General)

Job History / Details:

Career Overview

Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.

Core Strengths

Exceptional customer service

Able to persuade others effectively

Cash handling accuracy

Written and oral communication skills

Reliable and punctual

Opening and closing procedures

Inventory management

Customer- and service-oriented

Shipment processing

Perfect attendance record

Work Experience

January 2003 to September 2004

Handy Food Stores Lehigh Acres, Florida

Asst. Manager

Greeted all customers.

Executed cash transactions quickly and accurately.

Refilled and rotated items on shelves to maintain well-stocked inventory.

Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.

Verified all deliveries against invoices and completed shortage and overage reports.

January 2002 to December 2003

Pizza Hut Lehigh Acres, Florida

Shift Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Correctly calculated inventory and ordered appropriate supplies.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Prepared food items

Took orders from patrons for food or beverages

July 2001 to January 2002

AAA Aluminum Stamping INC, Lehigh Acres, Florida

Window Assembler

Installed glass in windows

Fasten glass panes into frames with clips, points, or moldings, adding weather seals or putty around pane edges to seal joints.

Cut and remove broken glass prior to installing replacement glass.

Received and correctly processed both written and verbal instructions, prints and work orders.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

December 2000 to July 2001

Publix Supermarket Lehigh Acres, Florida

Bakery Clerk

Greeted customers and provided excellent customer service.

Recorded customer orders and repeated them back in a clear, understandable manner.

Consistently provided friendly guest service and heartfelt hospitality.

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Decorated and merchandised quality bakery goods.

Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.

Validated weights and pricing with a scale printer machine.

Properly wrapped, boxed, and weighed bakery department products.

Practiced safe food handling procedures at all times.



Contact this candidate