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Customer Service Human Resource

Location:
Milwaukee, WI
Posted:
October 15, 2012

Contact this candidate

Resume:

Clementine Gladney

Email: aboz9z@r.postjobfree.com

Address:

City: Milw

State: WI

Zip: 53216

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Overview: Experienced Healthcare/HR professional seeking a challenging position in a growing organization that offers a unique opportunity with a focus on exceptional customer service, diversity, pride in the opportunity to serve patients, internal/external customers and the community. Human Resource Benefit/Compensation Professional Experienced Human Resource Team Leader Administrative Preceptor New Employee Orientation Moderator/ Presenter Effective Communicator

Educational Background:

High School Dipolma from Capella University, Minneapolis MN 1/2001 to 10/2012 (Business Administration)

High School Dipolma from Cardinal Stritch University, Minneapolis MN 1/2001 to 10/2012

High School Dipolma from Bryant & Stratton University, Minneapolis MN 1/2001 to 10/2012

Job History / Details:

Summary

Overview: Experienced HR professional seeking a challenging position in a growing organization that offers a unique opportunity with a focus on exceptional customer service, diversity, pride in the opportunity to serve patients, internal/external customers and the community.

Highlights

Employee Benefits Administration

HRMS

Compensation/payroll

Badger Care management

Retirement consulting

Death Claims processing

Employee benefits

Benefits status changes,

adds/refunds processing

Maintain Socially Just Medical Plan

Training and development

Recruiting

Interviewing

Hiring and retention

Staffing

Moderating

Project coordination

Unemployment claim processing

Accomplishments

Human Resources

Acquired skills to to perform Full Cycle recruiting

Coordinated upload of Agency/Contingency staff in PeopleSoft system throughout the Organization

Effectively assisted in a coordinated effort to revise Agency Agreements

Experience

Current

HR Analyst

Maintain HRMS functions and data entry into PeopleSoft Program

Extract and complete requested compensation information

Upload new employee information to PeopleSoft system

Assist with New Employee Orientation process

Process benefit status changes and death claims

Manage Badger Care information/forms/website

Call Center Representative for benefits

Process benefit open enrollment and Socially Just Medical Program

Consultant for Associate Retirement benefits

Maintain benefit adds/refunds spreadsheet for payroll purposes

Coordinate on boarding of Contingency/ Agency staff and

Volunteers

Oversee implementation of Agency kronos badging system

Maintain Agency/Volunteer excel spreadsheet and dept. data

Current

HR Building Representative

Point person for HR, Mailroom and EHR building maintenance issues.

Coordinate various building safety drills for Human Resources

Current to 10/14/2012 12:00:00 AM

November 2006 to December 2011

Lead Human Resource Assistant

Moderate New Employee Orientation

Full cycle entry level recruitment

Secure, contract, and coordinate Agency /Travelers staffing

Multi campus staff coordinator for Human Resource Assistant staff

Assist and support Occupation Health functions.

October 2004 to December 2006

Human Resource Assistant

Internal/external Customer Service support Coordinator for volunteer personnel

Build schedules and coordinate HRA staffing Process.

Extract information for unemployment claims

Oversee file maintenance/retrieval and special projects

Moderate/train other HRAs in New Employee Orientation.

December 1998 to December 2004

Patient Support Associate

Department's first point of contact for customer service Coordinated and scheduled patient's multidisciplinary rehab therapy for in/out patients.

Consulted with MDs, various Therapists, Insurance Companies and other departments Obtained insurance authorizations for patient's therapy.

Computerized patient billing/charges for therapy.

Trained new employee on multidisciplinary scheduling in the Invision and Encompass system.

December 1986 to December 1998

Health Unit Coordinator

First point of contact on Medical/Surgical/Oncology units for visitors, doctors, patients and other internal/external customers.

Total transcription of doctors orders Preceptor for students and new Health Unit Coordinators

Answered patient call lights Maintained integrity of Code 4 cart before and after a code.

Education

2014 Capella University Minneapolis, MN

Bachelor Degree in Business Administration

2012 Dean's list

2008 Cardinal Stritch University Milwaukee, WI

HR Management Certificate Human Resource Management

2005 Bryant & Stratton University Milwaukee, WI

Coding/Billing

2005

Introduction to Medical Coding Certificate

Essential of Anatomy Certificate

2004

Medical Terminology Certificate

Affiliations

WISHRA (Wisconsin Society of Healthcare Human Resource Administration)

SEWHCR (Southeastern Wisconsin Association of Healthcare Recruiters)



Contact this candidate