management

Eugene's InformationLocation: SAN ANTONIO, TXTitle: managementExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2012-10-01 Helpful Links

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Mr. Eugene Jeter 1115 Old Lk, San Antonio, TX 78245

210-***-**** ***********@*******.***

SUMMARY OF QUALIFICATIONS

 Expert MCAS (GURU) PowerPoint Multimedia Presentations

 15+ years' experience MOS (Microsoft Office Specialist)

 15+ years' experience MCSE

 Expert Tia N+

 Expert Comp Tia A+

 20+ years' experience MCITP (Microsoft Certified IT Professional)

 Expert MCDST (Microsoft Certified Desktop Support Technician)

 15+ years' experience MCT (Microsoft Certified Trainer)

 Expert MCM (Microsoft Certified Master)

 10+ years' experience managing MS Windows Active Directory networks

 Expert level Windows NT4.0/2000/2003/XP/VISTA/WINDOWS7, Firewall

 Customer service, quality driven, dependable and easily adaptable

TECHNICAL SKILLS

Operating Systems Windows 2000/2003/2007, XP, Vista, (x86), (x64)

Protocols TCP/IP, DNS, DHCP, DNS, SMTP, POP, SSL, 802.11

Mail Systems Exchange 5.5, Exchange 2000/2003, BlackBerry Enterprise, Spam Filters

Hardware HP/Compaq, Dell Clusters, IBM, Intel, Gateway, 3COM, Adaptec

Wireless Sonic Wall TZW, Belkin, LinkSys, Microsoft and Cisco Aironet direct configuration experience. Solid understanding of all the 802.11x protocols and associated security algorithms

Remote access VPN, Terminal Server (2003, 2008 Beta3), Citrix

Utilities Veritas, VMWare, Cisco Works, Ghost, Site Scope, Sniffer Pro, PC Anywhere, WhatsUp Gold, Web Trends, HP OpenView

SAN Iomega, Dell, HP/Compaq

Virtualization VMWare, Microsoft Virtual Server, Microsoft Virtual Machine Manager

PROFESSIONAL EXPERIENCE

CLIENT: ACS / XEROX / Sam's Club

LOCATION: San Antonio DATE: June 2012 - September 2012

Customer Service Agent Outbound

 Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions

 Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)

 Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees

Key Achievement:

Environment: Citrix, MS Office 2003/2007.

CLIENT: R&S Technologies Inc

LOCATION: 34 Village Ct.Midland, TX 78245 DATE: May 2010- June 2012

IT consultant and Lead Technician

 Provided tech support to companies that supplied satellite communications to the oil and gas sector

 Installed and troubleshot portable and fixed communication solutions to oil and gas companies working in remote conditions in various climates across west and south Texas

Key Achievement:

Environment: Windows Server 2003 Enterprise/Standard, Exchange 2003,SQL 2005, MS Office 2003/2007.

CLIENT: Smart Source

LOCATION: 480 E. Roosevelt Rd. IL, 60185 DATE: Sept 2010 - Sept 2012

Lead Technician Installer 1/2/3

 Customer Service Representative

 Handled cash register

 Installed hardware / software

 Repaired Desktop's, Laptop's, Netbooks

 Removed Viruses

 Data Backups & Wipes

 Data Recovery (Personal / Business / Government)

Key Achievement:

Environment: Windows 2000/2003/2007 (x86) XP, Vista (64bit) network operating environment. MS clusters,

CLIENT: PC World

LOCATION: London, England DATE: June 2011 - Sept 2011

Sales / IT Tech (Geek Expert)

 Assisted the technicians with the installation of software, modems and drives.

 Tested software and computer equipment prior to 'go live'.

 Provided technical telephone support to correct software and hardware problems.

 Assisted with the repair of computer systems on site and for existing customers and the maintenance of client documentation.

 Performed upgrades on existing computer systems.

CLIENT: Channel Advantage

LOCATION: London, England DATE: Jan 2011 - Sept 2011

Product Demonstrator Specialist for Dell/Lenovo/Sony/Asus/Acer/Apple

 Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product.

 Sell demonstrated merchandise, goods or services.

 Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.

 Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.

 Keep areas neat while working, and return items to correct locations following demonstrations.

 Record and report demonstration-related information such as the number of questions asked by the audience and the number of coupons distributed.

 Sell products being promoted, and keep records of sales.

 Set up and arrange displays and demonstration areas to attract the attention of prospective customers.

 Suggest specific product purchases to meet customers' needs.

 Transport, assemble, and disassemble materials used in presentations.

 Identify interested and qualified customers in order to provide them with additional information.

 Practice demonstrations to ensure that they will run smoothly.

 Prepare and alter presentation contents to target specific audiences.

 Learn about competitors' products and consumers' interests and concerns in order to answer questions and provide more complete information.

 Work as part of a team of demonstrators to accommodate large crowds.

 Attend various events, conventions, and/or fairs

 Coordinate the activities for various events, conventions, and/or fairs

CLIENT: Technology4Kids Ltd

LOCATION: London, England DATE: Jan 2003 - Oct 2011

Instructional Designer/Director Network Manager/Systems Administrator

Created, Designed and manage all aspects of the ICT training program. I Trained 50 to 80 students in 8 to 10 classes per month in Microsoft Office 2000, 2003, 2007, CompTia N+/A+, Networking and other related products ranging from beginner to advanced skill levels. I also conducted full-day, half-day and workshop-style training sessions in small and large groups. Designed, created, and maintain an Access database program to track all training activities, including students, class records, and evaluations. Design, develop, and publish courseware for Office 2000, 2003 and 2007, CompTia N+/A+, Network+ and ECDL Courses. Write a weekly â  Office Tipsâ  e-newsletter for end users. Post ICT training content on the department SharePoint site including courseware, sample files, and Adobe Captivate demos. Create, distribute, and compile surveys to staff on various ICT topics and issues. Provide training and workstation configuration for all new department employees.

§ Instruct students on basic computer skills including keyboarding, Microsoft Office, CompTia N+/A+, Networking, ECDL and MAC use.

§ Provide in-depth training sessions on HTML editing software's including Macromedia Dreamweaver 8 and Office FrontPage.

§ Guide tour of Internet use and etiquette; proper email distribution, usage, and sending.

§ Monitor student growth by calculating surveys and observance.

§ Participate in staff training sessions - leadership, communication development, and team building

§ Assembled a group of creative students to create three websites for Habitat for Humanity.

§ Present learning materials in various mediums - books, Internet, audio, and visual drawings.

§ Assist students in homework assignments, skills development, and career counselling.

§ Instructed students on computer repair, maintenance, and upgrades.

§ Instructed students in printer repair and maintenance.

§ Performed Network Administrator duties including changing passwords, monitoring student accounts, and installing programs.

§ Responsible for purchasing software licenses and licensing agreements from IT vendors.

§ Develops, executes, and manages Customer Relationship Management (CRM) marketing activities in an organization, including e-marketing programs and strategies, campaign management, and analytics.

§ Consults Managers in response handling, campaign tracking, follow-up, and automated lead management.

§ Develops, documents, and implements automated marketing processes within CRM with emphasis on maximizing the efficiency and effectiveness of campaign operations and lead generation.

§ Applies database marketing skills towards delivering targeted marketing campaigns.

§ Consults with and advises the Marketing team on customer and marketing history data, campaign audiences, and best approach to achieving marketing goals during the campaign planning process.

§ Guides resolution of conflicts in messaging or targeting strategy. Analyses campaign results and historic data to provide assessment of campaign effectiveness and utilizes insight gained to influence future campaign strategies.

Curriculum based classes:

* MCSE / CompTia N+/A+ / Network +

* MOS 2000, 2003, 2007

* Adobe Photoshop

* CAD / 3D MAX

* Game Design

CLIENT: Discount PC,

LOCATION: TX 78201 (Jan 2010 - May 2010) - Tech 1 / Tech 2 / Tech 3 Support

§ Diagnose, troubleshoot and resolve hardware, software or connectivity problems, escalate problems/tasks when appropriate to internal IT senior staff or third party vendors in accordance with established procedures

§ Respond to move, add, change requests including physically moving technology, running cabling, working on and below counters and desks, and transporting equipment between sites

§ Receive and process new technology requests from users including new purchase requests, including submitting product purchase requests and working with vendors

§ Configure, upgrade, setup, and install computer hardware, software, and other equipment such as network routers, switches, VoIP phones, Internet modems, and Ethernet cabling

§ Provide training to users on computer technologies

§ Perform evaluation of hardware and software prior to acquisition to ensure compatibility with existing systems

§ Completed 99% of first tier support trouble tickets with first attempt

§ Installed and configured over 275 new desktop systems.

§ Participated in the training of users on use of network hardware and software.

§ Maintained the LAN network operations, including limited hardware and software installation and set-up, documentation, administration, technical maintenance and user support

§ Troubleshooted network problems and coordinate preventative maintenance of equipment.

§ Completed regular network backups and audits of network to determine integrity and security of system.

§ Maintained and track hardware and software inventory and documents all problems in

§ Responsible for ensuring compliance with all software licensing requirements.

§ Liaised with Regional Technology Engineers and vendor specialists in seeking solutions to equipment failures.

References are available from all previous employers, upon request

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