Customer Service Sales
Resume:
Jessica Clemons
Email: ********@**********.***
Address:
City: Cross
State: SC
Zip: 29436
Country: USA
Phone: 843-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Customer Service Representative - Client Relations - Data Entry Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible Cashier with 10 years in retail and customer service. Solid team player with upbeat, positive attitude. Friendly Sales Associate adept at working in diverse retail and customer service environments. Able to type 55 words per minute.
Educational Background:
High School Dipolma from Holly Hill Roberts High School, Holly Hill SC 1/2001 to 5/2002 (Basics)
High School Dipolma from University Of Phoenix, Holly Hill SC 1/2001 to 10/2012
Job History / Details:
Career Overview
Customer Service Representative - Client Relations - Data Entry
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Personable and responsible Cashier with 10 years in retail and customer service. Solid team player with upbeat, positive attitude.
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Able to type 55 words per minute.
Core Strengths
Markdown/promotional procedures
Floor set design and visual displays
Inventory control
Top sales performer
Telephone inquiries
Invoice processing
Credit card processing
Telecommunication skills
Conflict resolution
Multi-line phone usage
Strong organizational skills
Creative problem solver
Courteous demeanor
Customer service expert
Fast learner
Excellent communication skills
MS Windows proficient
Accomplishments
Customer Relations
Earned highest marks for customer satisfaction at my company.
Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Sales
Consistently generated additional revenue through skilled sales techniques.
Cashier
Achieved highest number of new credit accounts opened within one-month period.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Telephone Service
Professionally processed 20 calls per day, providing information and service to ensure customer satisfaction.
Work Experience
July 2012 to Current
Gap Inc North Charleston, SC
Sales Associate
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties and
Cross-trained and provided back-up for other customer service representatives when needed.product assistance.
Assisted customers with store and product complaints.Managed
Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
March 2009 to May 2012
Coastal Center Summerville, SC
HSA
Routinely answered customer questions regarding clients account.
Help clients with day to day living arrangements
Take various calls from family members ensuring the right decisions with clients complaints.
January 2007 to April 2009
Bilo Moncks Corner, SC
Cashier
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
Maintained cleanliness and presentation of stock room and production floor..
Communicated all merchandise needs or issues to appropriate supervisors.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Described product to customers and accurately explained details and care of merchandise.
Worked as a responsible cashier,handling various methods of payment while assuring accurate customer service.
June 2004 to September 2006
McDonald's Ladson, SC
Cashier
Worked as the fastest drive thru leader in my store
Worked as a team member performing cashier duties, product assistance and cleaning.
Earned my team the highest points for fastest drive thru team in 2005.
April 2002 to July 2003
Rue21 Santee, SC
Sales Associate
Worked as a Sales Associate helping with sales and excellent customer service.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Tracked advertising promotions for clients.
Dedicated to continuously improving sales abilities and product knowledge.
Operated a POS system to itemize and complete an average of 80 customer purchases.
Educational Background
2002 Holly Hill Roberts High School Holly Hill, South Carolina
High School Diploma Basics
In high school i maintained a B average and was granted Vice President of my class.
University Of Phoenix Online, Phoenix
Bachelor of Science Human Resource
Coursework in Business Administration and Organizational Development
I am currently in school to become a director at a group home dealing with broken families or less unfortunate children.
I have always had a passion for helping others at any cost and willing to go above and beyond till the task is done.
I am currently working on a grant essay with hopes of receiving some funding to start my own outreach program.
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