Manager Customer Service

Ervin Olson

Email: aboz85@r.postjobfree.com

Address: *** ******** **.

City: Wood Dale

State: IL

Zip: 60191

Country: USA

Phone: 708-***-****

Skill Level: Management

Salary Range: 50

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

iMr. Ervin F. Olson

190 S Wood Dale rd Wood Dale IL. 60191 i. 708-***-**** i. aboz85@r.postjobfree.com

Production i. Warehouse i. Shipping/Receiving

Results-centered team leader, operations developer, inventory manager and production professional with 20+ years distinguished business experience including both start-up and corporate success. Skilled in quickly assimilating new industries, production goals, business benchmarks, data metrics and surpassing expectations. Seasoned in recruiting top talent, providing the right tools/opportunities and creating a culture of performance. Expertise in turning around under-performing warehouse and food production entities.

Warehouse Management i. Recruitment i. Training i. Operations Development i. Inventory i. Logistics Shipping/Receiving i. Food Industry Production i. Morale Boosting i. Teamwork i. Productivity Increase Process Improvement i. Business Start-Up i. Budgeting i. Cost Cutting i. B2B/B2C Accounts i. Pricing

Capital Improvements i. Production Strategy i. Corporate Growth i. Floor Plan Development i. P&L i. ROI

Downtime Reduction i. Territory Development i. Competition Reduction i. Competitive Research

Strategic Partnerships i. Vendor Development i. HR Functions i. Financial Duties i. Administrative Skills

PROFESSIONAL EXPERIENCE

Nation Pizza Products a Schaumburg, IL 2012-Present

Supervisor of Sanitation

Key Accomplishments

Studies production schedules, estimates and plans worker hour requirements for completion of numerous job assignments on a day-by-day basis while managing a crew of 65 employees

Establishes work procedures to meet production schedules and coordinate sanitation orders for chemicals and other sanitation supplies

Confers with the other eight Team Leaders to coordinate activities of the individual departments to suggest ways to reduce labor and supply costs

Analyzes and resolves work problems and assists the other eight Team Leaders and workers in analytically solving any issue in production, training and day-today worker relations

Fills out Time Source and other assorted paperwork, like accident reports, payroll and vacation requests, on a day-by-day basis

Interprets specifications, job orders and assigns duties to a crew of 65 employees

Follows all company policies & procedures as well as Good Manufacturing Practices

Reliable Delivery Services, Inc. a Oak Lawn, IL 1997-2011

Operations Manager

Leveraged 20+ years in operations development, HR management, business administration, shipping/receiving, inventory, logistics and production knowledge to launch this firm specializing in local delivery service. Self-taught in best practices for attaining licenses and permits. Continuously improved staff skills in customer service, compliance and best practices. Marketed services to qualified leads to penetrate new territories while gaining referrals and creating long-term, loyal clients.

Authored the business plan to detail short/long term strategies, goals and path to viability. Budgeted resources to build profit. Monitored payroll, expenses and P&L to streamline costs and resources. Researched market to locate and negotiate terms with high quality 3rd party vendors. Administered HR skills to interview and train drivers, maintenance and administrative personnel. Scheduled staff to cover incoming assignments. Directed fleet maintenance, order processing and dispatch.

Key Accomplishments

Built company from ground up, eventually maintaining 60+ employees and a high value book of business.

Troubleshot operations continuously, identifying areas of weakness and proactively resolving challenges and conflicts.

Brought in cutting-edge automation to reduce expenses and increase efficiencies.

Directed over all operations for shipping, receiving and picking orders for customers from warehouse

Approx 90k sq ft.)

ADDITIONAL EXPERIENCE (Prior to 1997. Details furnished upon request.)

Operations Manager, Farmington Foods, Inc, Forest Park, IL 1990 - 1997

Began with a 30 man operation and extensive space, eventually building to 100 and maximum production.

Established floor plan to upgrade production from 40K lbs to 200K lbs per daily of fresh pork products.

Slashed overtime 75% through bringing high speed equipment, creating a team-centered environment and expert re-engineering of schedules.

Saved $9K+ per year through researching vendors and negotiating cost effective contracts.

Good working knowledge of food processing equipment, as well as United States Department of

Agriculture rules and regulations governing food processing plants.

Ensured company/state/federal compliance including USDA, FDA, GMP and OSHA.

Started sanitation crew from ground up; purchased supplies and equipment, ordered chemicals, sanitizer and did swab testing daily. Passed daily USDA inspections at a rate of 99.9%. Conta

Ervin Olson i. Page Two i. aboz85@r.postjobfree.com

ADDITIONAL EXPERIENCE, Conta

Plant Manager, Corfu Tasty Gyros, Bensenville, IL 1988-1990

Administered daily operations for warehouse and production plant (approx 160K sq. ft. total); also oversaw Production Employees,Sanitation Crew and worked with USDA inspector daily.

Earned high praise from Food Industry News for consistently exceeded USDA requirements for hygiene, cleanness and sanitation.

Established production lines, procured equipment and materials and streamlined workflow for 100 tons of product per week.

Coordinated administrative functions with company sales force, machinery maintenance, supervisors and production workers

Plant Foreman, H&S Provision Company, Chicago, IL 1983-1988

Oversaw 2 plants including shipping and receiving functions, inventory management, expense reduction and continuous improvement of staff skills.

Utilized subject matter expertise in ham curing/formulation, sausage processing, finishing and packaging, beef and pork boning, smoke house scheduling and meat cooking to expand and improve product portfolio.

Championed expert management of supply chain, QA/QC / facility/equipment maintenance and HR functions for 20 personnel including Production Line Workers, and Sanitation Crew.

Strong Microsoft Office Skills

Management Seminars

Team Leadership

Safety Policies & Procedures Workshops

Certified by the Food Industry Pest Seminar, Pest Invasion 2012

Certified by the American Heart Association, in Heartsaver First Aid CPR AED

Salary History

Nation Pizza & foods a 50,000

Reliable Delivery 50,000

Farmigton Foods 45,000

Corfu Tasty Gyros 40,000

H & S Provision 35,000

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