manager

Hugo's InformationLocation: Wheaton, MDTitle: Customer ServiceExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: No TravelCareer Level: Senior(non-manager)Work Status: Green CardMember Since: 2012-09-27 Helpful Links

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Dear Hiring Manager,

In today's customer service oriented society, timely, friendly and proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service to represent you when assisting your valued customers.

My long term experience in the customer service industry has taught me how to meet and exceed each customer's expectations with service that sells! I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times.

I am an excellent trainer/representative who achieves ongoing success with his teams by building morale, maintaining teams' self-confidence and training them to build the sale by improving their people skills.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely,

Md 20902

******@*******.***

Objective

I am seeking an administrative/management position with a company that provides first-rate training, is committed to its employees and encourages growth development.

Work Experience

Sound Engineer/Production Assistant

8/2010-Present DMV Studios, Washington D.C.

Responsibilities included recording, producing and pre mixing all audio tracks from various clients in the studio. Responsibilities also included handling all data entry and tracking receipts for all clients in the database using Microsoft Excel, Microsoft Word ad Internet Explorer. Also handled incoming and outgoing phone calls and replied to emails for all post and future work.

Bilingual Customer Service Rep.

5/2009-8/2010 Wentworth Property Mgt., Fairfax, VA

Responsibilities included handling inbound calls from homeowners, lenders, realtors, title companies, lawyers, etc. dealing with HOA issues, questions and concerns. Mainly dealt with escalated calls, which in return had to be handled by the property managers of the community. Attended daily meetings with the board members/property managers of the communities to gather information and find ways to keep the database updated. Also handled faxes, emails, and data input for the accounts.

Bilingual Data Analyst

3/2008-2/2009 Embassy of Nicaragua, Santo Domingo, D.R.

Responsibilities included handling all documents including visas, passports and confidential documents and inputting them into the database using Microsoft Excel and Microsoft Outlook. Also, assisted clients with any information needed by email or fax. Also, set up appointments for applicants and pre interviewed them for qualification.

Quality Assurance Manager/Training Manager

10/2006 - 1/2008 Nearshore, Santo Domingo, DR

Responsibilities included recruitment, training and quality assurance for all employees for specific campaigns. All employees were recruited and properly trained to handle inbound/outbound calls for specific sales/customer service programs. I also designed and handled all training sessions, managed all sales and monitored all calls to improve quality for agents by giving them proper feedback, designing spreadsheets and reports.

Customer Service Sales Specialist/Supervisor/Quality

6/2005 - 1/2006 Daldesa CRM, Santo Domingo, D.R.

Responsibilities included handling inbound/outbound calls from clients interested in purchasing medicinal medications. I specifically handled data entry and email correspondence for orders placed. Designed and handled all reports, supervised the floor and monitored agents to improve quality.

Customer Service Specialist/Data Analyst

8/2002 - 3/2003 Verizon/Parago Division, Santo Domingo, D.R.

Responsibilities included handling inbound/outbound calls from clients, data entry and reporting/organizing all information in the company database. In addition, handled email correspondence from customer's complaints or status updates.

Bi-lingual Senior Information Specialist

10/2000 - 10/2001 Stanley Associates, Silver Spring, MD

Responsible for scheduled telephone duty and the NLIC standard operating procedures for call handling. Respond to inquiries for information received via email, fax, Internet and phone within 24 hours and take document requests by entering them into the call tracking database. Responsible for reading pertinent information in journals, magazines, and the Internet to keep abreast of issues that may effect response to calls, program issues, and/or operations. Contributed media mentions, press contacts, hot topics, and hotline issues in weekly reports.

Bi-lingual Information Specialist/Data Analyst

9/1999 - 10/2000 Research and Evaluation Associates, Washington, DC

Responsible for the administrative and clerical support to the Job Corps Recruitment Service specifically: proofreading and correcting all student referrals using the Internet for name, address and telephone number verification and using Microsoft Access to make appropriate corrections to the Information Services database. Also responsible for responding to telephone inquiries from alumni, current Job Corps students and prospective students; logging in the names, locations, nature of inquiries and telephone numbers of all callers; assisting with Job Corps outreach and screening efforts; responsible for faxing callers' log forms to the different admissions offices and providing receptionist duties as needed, which include training and use of Windows NT, Microsoft Office 2000 and WordPerfect.

Education

7/1998 Woodrow Wilson Senior High School, Washington, DC

High School or equivalent

Swimming Team/Crew Team/National Honors Society

1999-2001 Montgomery Community College, Takoma Park, Maryland

Some College Coursework Completed

Skills

Skill Name Skill Level Last Used/Experience

Corel Quattro Pro 8 Intermediate 3 years ago/5

Internet Explorer Expert Currently used/15

McAfee Help Desk Intermediate 3 years ago/5

Microsoft Access Expert Currently used/9

Microsoft Excel Expert Currently used/9

Microsoft Power Point Expert Currently used/10

Microsoft Word Expert Currently used/12

Outlook Express Expert Currently used/12

Languages

Spanish (Fluent - Full Knowledge)

References

Upon Request

Desired Salary

$30,000 - 40,000 yearly

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