Customer Service Administrative Assistant

Karen Jannetti

Email: aboz6x@r.postjobfree.com

Address:

City: Framingham

State: MA

Zip: 01701

Country: USA

Phone: 508-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable and competent Administrative Assistant/Customer Service professional with motivation to perform beyond expectations. Over 25 years experience in diverse specialty departments such as Customer Service, Administrative, Reception, Purchasing, Scheduling and Accounts Receivable.

Educational Background:

High School Dipolma from Fisher College, Framingham MA 1/2001 to 1/2003 (Paralegal/ Criminal Justice)

Job History / Details:

Career Overview

Reliable and competent Administrative Assistant/Customer Service professional with motivation to perform beyond expectations. Over 25 years experience in diverse specialty departments such as Customer Service, Administrative, Reception, Purchasing, Scheduling and Accounts Receivable.

Skill Highlights

Problem resolution

Meet deadlines

Microsoft Office skills

Attention to detail

Spreadsheet development

Knowledgeable in [administrative function]

Schedule management

Meets/exceeds goals

Administrative operations

Core Accomplishments

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Scheduling:

Managed daily schedules and sales within the call center for vacations, meetings and off phone work

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

April 2010 to July 2012

All Weather Insurance Agency Sudbury, Mass

Administrative Assistant

Processing of all types of weather insurance for clients.

Binding and administrating of insurance policies for customers.

Receptionist and Customer Service Representative to our clients as well as with the underwriters.

Call on all renewals and marketing leads for weather insurance.

Utilized MS Word, Excel, Act, Outlook.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

April 2005 to March 2009

Staples Industrial Sudbury, Massachusetts

Workforce Planning Sr. Call Center Analyst

Staples purchased Chiswick from Deluxe) Analyzing all call volume, quality, sales incentives and sales dollars for 22 sales representatives Scheduling and tracking of entire call center on Kronos system.

Liaison for Avaya phone system reporting and troubleshooting with corporate Supervisor of reception area for quality, reporting and coverage of a 12 line phone system.

Utilized in MS Word, Excel, Access, PowerPoint.

June 2004 to March 2005

Deluxe Sudbury, Massachusetts

Customer Service Supervisor/ Buyer

Integrated Customer Service to the call center.

Managed customer service call center of 15 representatives.

Performed transfers for overseas purchases.

Purchased products, expedited shipments and quoted custom items.

Served as corporate liaison between the finance, IT and marketing departments.

Created manuals for all Customer Service procedures within the new department

.Liaised with vendors to order and maintain inventory of supplies.

June 2000 to June 2004

Nebs Sudbury, Massachusetts

Credit Analyst

Managed delinquent accounts and authorized credit lines.

Nebs liaison for integration of orders between Comet and AS400 systems.

Investigated balances on accounts, worked with Customer Service for resolution.

Reconciled cash for deposit on daily basis.

Developed payment plans with customers to obtain the past due balances.

Worked with Dunn & Bradstreet ratings

Authorized credit card transactions

Investigated charge backs from customers to their credit cards

August 1984 to June 2000

Chiswick Sudbury, Massachusetts

Administrative Assistant /Receptionist

Assisted the VP in confidential documents and spreadsheets.

Provided scheduling of all meetings, reviews and vacations within the department.

Prepared all handouts needed for various meetings using Power Point.

Oversaw the reception area while training back up for the position

Able to handle a 12 line switchboard

Updated all company SOP's for Customer Service, Reception and Purchasing.

Organized the classes of the safety within the building with regular checks on the safety apparatus

Education,

High School Diploma

AA in Paralegal from Fisher College

AA in Criminal Justice from Fisher College

PowerPoint classes

Successful completion of time management courses.

Microsoft Office training

Certified Yellow Belt for Six Sigma

Additional Information

COMMITEES

Employee Appreciation - Events to show appreciation

Quality Improvement Team - Improve processes within the company

Fun at Work - Events to increase productivity

Catalog Team- Proofreading of catalog for content and spelling

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