Customer Service Management
Resume:
Ben Gillaspy
Email: aboz5a@r.postjobfree.com
Address: ***** *** **** ***
City: Fishers
State: IN
Zip: 46037
Country: USA
Phone: 317-***-****
Skill Level: Entry
Salary Range: 35
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Ben Gillaspy
10111 Sea Star Way Fishers, IN 46037 Cell: 317-***-**** Email: aboz5a@r.postjobfree.com
QUALIFICATIONS AND SKILL SETS
* Computer Expertise - Proficient with Access and writing SQL, Visual Basic and Java code. Networking - Server 2003. MS Office Suite - Excel, PowerPoint, Access, FrontPage, Adobe Acrobat and Hardware components.
* Problem Solving - Quickly learn, and adapt changes as needed. Establish customer support inquiry suspense file, maintain correspondence, review/process payroll documents and time and leave records.
* Corporate Development - Provide end-to-end analysis/advice to employees, supervisors, financial management specialists, and personnel specialists regarding complex Department of Defense civilian pay rules, regulations, and procedures.
PROFESSIONAL EXPERIENCE
Sodexo, Inc. - Westfield, IN 2012-Present
Custodian
* Maintain cleanliness of Westfield schools by vacuuming, sweeping, and mopping the floors as necessary.
* Use various cleaning chemicals in restrooms and classrooms in order to clean desks, chalkboards, whiteboards, toilets, sinks, etc.
* Trained to use floor sweeping machine for hallways and entrances on carpet and hard surfaces.
* Perform set-up of tables, chairs, benches and bleachers as needed and requested by supervisors as they occur.
* Perform other duties as needed/requested.
Marsh - Fishers, IN 2010-2011
Cashier
* Operated a cash register to help scan customer orders and performed a daily routine of counting the drawer at the end of each shift.
* Extensive customer service and relations.
* Performed other duties as needed per management requests and needs.
* Also provided customer support for customers and performed other tasks as needed.
* Guided other employees on daily tasks in order to help improve routine cashier functions while also improving customer satisfaction.
DFAS-IN Intaset Technologies Corp. - Indianapolis, IN 2009-2010
Civilian Pay Specialist
* Performed pay audits and arbitration to provide payroll support to DFAS.
* Established customer support inquiry suspense file, maintain correspondence, review/process payroll documents and time and leave records.
* Exercised great precision in entering personnel actions, pay changes, employee request, debts, and input appropriate changes to master records which serve as a basis for pay and leave computation affecting disbursement of pay.
* Analyzed/reviewed up to 30 documents daily and/or computer-generated information to identify missing information and/or to resolve problems.
* Calculated payroll deductions such as taxes, retirement, Medicare, FICA, and benefits.
* Was successful at directing work, appraising performance, rewarding and disciplining over 50 employees, addressing complaints and resolving problems.
* Researched and analyzed pay records to identify discrepancies and resolve problems within automated payroll accounts to determine eligibility for retroactive pay or interest owed in the millions of dollars.
DFAS-IN Tai Pedro & Associates - Indianapolis, IN 2007-2009
Civilian Pay Specialist
* Performed pay audits and arbitration to provide payroll support to DFAS.
* Provided advice to over 30 employees, supervisors, financial management specialists, and personnel specialists regarding rules, regulations, and procedures relating to pay.
* Possessed knowledge of generally accepted payroll rules, regulations, laws and procedures necessary to perform mathematical computations sufficient to perform manual payroll reconstructions and reconciliations.
* Researched and analyzed over 1,000 pay records to identify discrepancies and resolve problems within automated payroll accounts to determine eligibility for retroactive pay or interest owed.
* After research, analysis, and determination of eligibility, used an automated payroll system to enter, review and/or change information in specified payroll accounts.
* Determined net pay changes or net pay due, prepare and verify accuracy and agreement of year-to-date totals with established internal controls and standard operating procedures.
DFAS-IN Kearney & Co. - Indianapolis, IN 2002-2007
Military Pay Specialist
* Was in charge of processing over 100 travel entitlements associated with mobilized soldiers supporting the Global War on Terrorism while providing payroll support to my organization.
* Validated, monitored, and controlled thousands of military pay documents and records for transportation, meals, lodging, and similar entitlement payments.
* Researched and applied applicable directives, policies, and Standard Operating Procedures (SOP) in accordance with Joint Federal Travel Regulations (JFTR).
* Studied and handled over 50 customer inquiries daily regarding travel claims and payroll issues, and identified discrepancies and helped resolve problems within the automated accounts.
* Examined and verified financial documents for propriety, completeness, accuracy and compliance with applicable regulations, policies, and precedents.
SMC Pneumatics & Co. - Indianapolis, IN 2001-2003
Package Technician
* Operated and used motorized and manual equipment such as forklifts, pallet jacks, and hand trucks for freight handling purposes.
* Verified documentation matches freight description (type, weight) using company computers.
* Pulled and filled customer orders based on customer order type and size of orders requested.
* Worked with team members as part of a KOGO team project in order to consolidate and arrange products to be found easier and stored in a more organized and efficient manner.
* Trained other employees on daily operations, how to use warehouse equipment and products handled on a daily basis.
* Complied with all applicable laws/regulations, as well as company policies/procedures.
* Verified and completed documentation and reports and performed other duties as required.
EDUCATION AND TRAINING
* Bachelor of Science in Business Administration, Indiana Tech University, Indianapolis, IN, June 2011
* Associate of Business in Computer Information Systems, Ivy Tech State College, Indianapolis, IN August 2003.
* Hardware and Software Troubleshooting A+ Guide, Ivy Tech State College, Indianapolis, IN.
* Managing Networks + Guide, Ivy Tech State College, Indianapolis, IN
PROFESSIONAL REFERENCES
Professional references upon request.
Contact this candidate