Customer Service Representative

Leonard Cohen

Email: aboz52@r.postjobfree.com

Address:

City: Clearwater

State: FL

Zip: 33765

Country: USA

Phone: 727-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Highly enthusiastic customer service professional with 33 years client interface experience.

Educational Background:

High School Dipolma from Southern, Baltimore MD 1/2001 to 6/1975 (business education)

Job History / Details:

Career Overview

Highly enthusiastic customer service representative with 4 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Results-driven customer service experience with proven ability to establish rapport with passengers..Highly enthusiastic customer service professional with 33 years client interface experience.Personable and responsible Cashier with 33 years in customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Large cash/check deposits

Training development

Cash management

Strong organizational skills

Creative problem solver

Listening skills

Courteous demeanor

Strong client relations

Adaptive team player

Credit card processing

Adaptability

Conflict resolution

Excellent communication skills

Problem solver

Fast learner

Energetic work attitude

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Service

Researched, calmed and rapidly resolved passenger conflicts to prevent loss of revenue

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

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Work Experience

May 1979 to August 2012

UsAirways Tampa, Fl

customer service agent

Earned management trust by serving as key holder, responsibly opening and closing station. Greeted customers entering the airport to ascertain what each customer wanted or needed.Assisted customers in person and via telephone.

Trained new employees by providing knowledge of UsAirways tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Received multiple reviews acknowledging my level of dedication to excellent customer service.Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift.Developed reputation as an efficient service provider with high levels of accuracy.Monitored cash drawers in four checkout stations to ensure adequate cash supply.Scored in top 10 percentage of employees in successful resolution of issues. Maintained positive attitude to make customer's flying experiences memorable and pleasant.Responsible for checking in customers in a timely manner and guaranteeing high level of customer service.Asked open-ended questions to assess customer needs.

Expressed appreciation and invited passengers to fly with UsAirways again.Developed highly empathetic client relationships and earned reputation for exceeding high customer service.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.Politely assisted customers in person and via telephone.

Created new processes and systems for increasing customer service satisfaction.

Provided an elevated customer experience to generate a loyal clientèle.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Educational Background

1975 Southern Baltimore, Md

High School Diploma business education

Coursework in Business, Marketing and Communications

High school diplomaCoursework in Business Administration and Organizational Development

Completed Advanced Customer Service training

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