Customer Service High School

Alyssa Odell

Email: ********@**********.***

Address:

City: Eau Claire

State: WI

Zip: 54703

Country: USA

Phone: 715-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have 6 years in management and retail setting. I also have warehouse and shipping experiences.

Educational Background:

High School Dipolma from North High School, Eau Claire WI 1/2001 to 5/1995 (general)

Job History / Details:

Summary

I have 6 years in management and retail setting. I also have warehouse and shipping experiences.

Highlights

Production line management

Experienced in production scheduling

Quality assurance training

Purchasing ability

Strong leadership abilities

Excellent people skills

Excellent communication skills

Problem-solving skills

Cash handling accuracy

Loss prevention comprehension

Customer- and service-oriented

Cash handling accuracy

Retail merchandising expertise

Accomplishments

Supervision

Supervise Production room of 30 team members

Grand Opening Of New Stores

Used Microsoft Excel to develop inventory tracking spreadsheets.

Experience

July 2012 to Current

Savers Eau Claire, WI

Production Manager

Assessed staffing needs and managed the plan ensuring appropriate distribution of product and work load.

Use hiring tools to attract, recruit, interview and select quality team members in a timely fashion.

Take immediate and independent action to resolve issues or problems when they arise; removes obstacles in order to move the work forward and/or get back on track.

Delegate well; setting clear expectations, monitor progress and hold the team members accountable for results.

Demonstrates curiosity about how the business works and how I can make it better.

I enjoy working hard and I am full of energy and optimism for the things I see as challenging.

August 2007 to July 2012

Assistant Production Supervisor

While being the APS I monitored and measured all production room standards and best practices and took appropriate action to correct/improve on opportunities in a timely manner.

Used 2 minute coaching and feedback logs to provide feedback to direct reports to correct performance and celebrate success.

Grand Opening Team: 2009, 2010, 2011 I was privileged to be part of the GO team for Savers.

I would go to another state for 2 months where they would be opening up a new store.

I was selected to go to Ohio, Connecticut and Minnesota and train new team members on how to process merchandise that we would get from their non-profit partners.

This entailed teaching them on how to sort through the bags and/or boxes quickly looking at the garments and determining on what was sellable and what is recyclable.

I would train the potential pricer's on what/how determines the prices.

I also was able to train the new shoe departments team members and put the whole shoe section together before we opened.

February 2007 to August 2007

Production/Line support

Responsible for pricing clothing based on the quality, condition, style, rarity and supply in demand.

Once the garments were priced I then would put them in the order on a rolling rack based on the floor plan and then I would tally them and put the correct labels on them, then I would roll the merchandise onto the sales floor while assisting with customer service.

August 2002 to May 2006

Countertops, Inc Eau Claire, WI

Warehouse/Production

Responsible for receiving shipments of bulk laminate and taking inventory of the unloads and putting away.

Duties also included picking and loading laminate for customer and store orders.

Putting end caps into a capping machine and routing the end of counter tops.

Final inspection and packaging of the counter tops, sorting and shipping to store for sale.

Education

North High School Eau Claire, WI

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