Customer Service Manager
Resume:
G iovanni T rejo
T ***************@*******.***
**** *. *** * *. Los Angeles, CA
Objective: E xperience obtain through my knowledge to achieve goals and show
results in a well organized company. In terested in working in Customer Service and
Warehouse/Freight work.
S kills: G reat Customer Service, Bilingual Fluent English/Spanish, Cashier,
M anager Experience, receiving and processing orders, filing paper work, stocking,
pallet jack driver, intermediate computer skills, separating and exporting freight.
Experience: 10/12-present: Me rcu ry Air Group Co (Los Angeles
I n te rnational Airport)
El Segundo/Los Angeles Ca
Importing Air Cargo from Lan Chile Cargo Airlines/Mas Air Cargo, working import
and export, breaking down pallets, DHL deliveries,, FedEx cargo, UPS cargo forklift
d riving (sit down), and Processing freight.
7/12-10/12: Lunch Master Los Angeles, Ca
Shipping and receiving, freight manager, stocking, P.O’s, scheduling, drivers
t ransportation sheets, lead In import products, manage documents.
5/12-8/12: Broadleaf Co Vernon, CA
Pallet Jack driver, shipping and receiving, breaking down pallets from incoming
deliveries, restocking pallets with merchandise, labeling and wrapping.
9/11-5/12: Unified Nut r i Meals Vernon, CA
Lead Expediter, receiving/processing orders, customer service, warehouse work,
paper work, delivery driver.
3/10- 9/11: Dollar T ree Stores Downey, CA
I help open several other Dollar Tree Stores in the local area. Dollar Tree in East
Los Angeles and Dollar Tree in Pico Rivera. Customer Service, Manage
associates/employees, received deliveries (PDA) (Coca-Cola, Fri to-Lay, etc.),
s tocking, cashiering, process orders, schedule/schedule planning, process payroll,
u nloading t rucks, pallet jack, light typing, dependable as I am the go to manager
w hen the GM is not present as I make sure the shrink percentage is below 2% and
our sales increase and push my team to our projected sales and increase them on a
day by day basis.Our store got a certificate as a #1 customer service store in our
d istrict.
12/08-1/10: D reyers Ice Cream Commerce, Ca
Warehouse Lead, sit down forklift, shipping and receiving, inventory, Microsoft
outlook, faxing, copying, customer service, scheduling, data entry, order
d istribution.
5/07-9/07: Commerce Pacific Theaters Commerce, Ca
Assistant Manager, customer service, telephone answering, schedule planning,
payroll management, cashiering, faxing making business deposits.
Education: East Los Angeles Community College
3/2008-present Degree in progress
James A. Garfield H igh School
8/2003-6/2007 High School Diploma, Perfect Attendance, Rookie of the year in
Tennis 2008.
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