Customer Service High School

GREGORY D SMART

Email: aboz2t@r.postjobfree.com

Address:

City: Kenosha

State: WI

Zip: 53140

Country: USA

Phone: 262-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with ability to establish rapport with clients.Personable, energetic, and responsible worker with 8 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from Bradford High School, Kenosha WI 1/2001 to 5/2003 (General)

High School Dipolma from BRADFORD HIGH SCHOOL, Kenosha WI 1/2001 to 10/2012

Job History / Details:

Career Overview

Results-driven Customer Services Representative with ability to establish rapport with clients.Personable, energetic, and responsible worker with 8 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Core Strengths

Store maintenance

Inventory control

Telephone inquiries

Adaptability

Conflict resolution

Shipping and receiving

Opening/closing procedures

Multi-line phone talent

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Seasoned in conflict resolution

Quick learner

Proficient in cash management

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Customer Assistance

Diligently completed all assigned tasks, working overtime as needed.

Work Experience

July 2003 to Current

Lakes Animal Clinic Antioch, IL

Veterinary Assistant

Routinely answered customer questions regarding merchandise and pricing.

Accurately logged all daily shipping and receiving orders.

Processed and issued money orders for customers.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Worked as a team member performing cashier duties, product assistance and cleaning.

Politely assisted customers in person and via telephone.

Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Communicated all merchandise needs or issues to appropriate supervisors.

Accurately balanced cash drawer after every shift.

Guaranteed positive customer experiences and resolved all customer complaints.

Dedicated to continuously improving sales abilities and product knowledge.

Maintained cleanliness and presentation of stock room and production floor.

Assisted customers in person and via telephone.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Computed accurate sales prices for purchase transactions.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Educational Background

May 2015 Milwaukee Area Technical College Milwaukee, WI

Some College Courses Completed Physical Therapy Assistant

May 2003 BRADFORD HIGH SCHOOL Kenosha, WI

High School Diploma

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