Customer Service Representative

Jessica Cooper

Email: ********@***********.***

Address:

City: Fredericksburg

State: VA

Zip: 22407

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly and enthusiastic, consistently meets customer service satisfaction goals. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Accountable, demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Attentive Customer Service Representative with almost 3 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Educational Background:

High School Dipolma from Riverbend High School, Fredericksburg VA 1/2001 to 6/2012 (English/ Journalism)

Job History / Details:

Summary

Friendly and enthusiastic, consistently meets customer service satisfaction goals.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Accountable, demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.

Attentive Customer Service Representative with almost 3 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Highlights

Cash handling and management

Cash register expertise

Highly customer service-oriented

Goal-oriented

Self-sufficient

MS Office proficient

Basic clerical knowledge

Retail merchandising experience

Flexible

Detail-oriented

Effective team player

Exceptional time management

Superior organization skills

Efficient data entry

Typing speed 60

Staff training and development

Java Networking Skills

Adobe PhotoShop

Autodialing systems

Superior communication skills

Positive and friendly

Cheerful and energetic

People-oriented

Approachable

Basic administrative knowledge

WebChat

Excellent work ethic

Team leadership training

Strong interpersonal skills

Resolution-oriented

Team building expertise

Dependable and reliable

Accomplishments

Promoted to night manager after only 2 months of employment.

Experience

May 2010 to Current

Subway/ Salsarita's Fredericksburg, Va

Sales Assosciate

Entered data promptly and efficiently with a 98 percentage accuracy rate.

Documented all customer inquiries and comments thoroughly and efficiently.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Recommended and helped customers select merchandise based on their needs.

Received and processed cash and credit payments for in-store purchases.

Served as liaison between customers, store personnel and various store departments.

Returned all routine and general customer calls in a timely manner.

Checked that appropriate changes were made to resolve customers' problems.

Referred unresolved customer grievances to designated departments for further investigation.

Informed customers about sales and promotions in a friendly and engaging manner.

Greeted customers in a timely fashion, while quickly determining their needs.

Worked as a team member to give the highest level of service to customers.

Education

2012 Riverbend High School Fredericksburg, Va

High School Diploma English/ Journalism

Coursework in International Business and Finance

Coursework in Marketing and Advertising

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