Customer Service Sales

Joshua Pacheco

Email: aboyyr@r.postjobfree.com

Address:

City: salt lake city

State: UT

Zip: 84106

Country: USA

Phone: 801-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Executive with demonstrated ability to deliver mission-critical results. Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance. Experienced executive specializing in innovative development and strategic planning. Experienced Product Marketing Manager with over nine years experience. Proven ability to turn around under-performing programs to create highly profitable programs through marketing, training and partner relationships. Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Educational Background:

High School Dipolma from Brown University, Minneapolis MN 1/2001 to 10/2001 (culinary arts, restaurant management)

Job History / Details:

Executive Profile

Accomplished Executive with demonstrated ability to deliver mission-critical results.

Chief Operation Officer with company oversight, committed to cost-effective management of resources and quality performance.

Experienced executive specializing in innovative development and strategic planning.

Experienced Product Marketing Manager with over nine years experience. Proven ability to turn around under-performing programs to create highly profitable programs through marketing, training and partner relationships.

Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Skill Highlights

Client account management

Staff training/development

Consistently meet goals

Extensive food/beverage knowledge

Food and beverage handling

Large event catering

Small business development

Financial management

Leadership/communication skills

International culinary skills

Honed marketing skills

Natural leader

Supervisory skills

Passion for customer satisfaction

Inventory control and record keeping

Proven sales record

Proven cost-control expert

Core Accomplishments

Operations Management:

Managed sales, purchasing, and all company operations.

Handled all functions related to food and beverage operations.

Staff Development:

Launched well-received program of professional development courses for all staff.

Mentored and coached employees resulting in a 12 percentage increase in productivity.

Fiscal Management

Managed all financial activities for program operations.

Accountable for all P&L.

Reduced department expenditures by 10 percentage over a one-year period.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive experience for all rest.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Leadership

Served as key contributing member to Leadership team.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Professional Experience

November 2002 to July 2012

Pacheco's Gourmet Catering Salt Lake City, ut

Owner/Executive Chef

Trained, coached and mentored staff to ensure smooth adoption of new program.

Strengthened company's business by leading implementation of marketing strategies.

Built financial model for new business unit.

Implemented innovative programs to increase employee loyalty and reduce turnover.

Carefully interviewed, selected, trained and supervised staff.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Correctly calculated inventory and ordered appropriate supplies.

Developed and maintained exceptional customer service standards.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Prepared for and executed new menu implementations.

Built sales forecasts and schedules to reflected desired productivity targets.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Promoted the business through participation in and sponsorship of community events.

Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Managed accounts payable, accounts receivable and payroll.

Education

2001 Brown University minneapolis, mn

Bachelor of Arts culinary arts, restaurant management

Graduated the top of the class

Courses in Hospitality and Restaurant Management

Coursework in: Marketing, Accounting, Cost Control, Sustainable Purchasing

Certified in Nutrition Science

Coursework in Operations Management

Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling

Fundamentals of Communication, Strategic Sales, Retail Marketing

Coursework in Pastry Arts

Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine

Nutrition courses

Coursework in Professional Cooking and Baking

Coursework in Culinary and Restaurant Management

Baking Assistant Certificate

Food Services Technology classes

Hotel Management, Event Planning

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