Customer Service High School

Mark Garrand

Email: ********@*************.***

Address:

City: Saint Petersburg

State: FL

Zip: 33703

Country: USA

Phone: 727-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have been in management for over 20 years for retail and hospitality where I have gained extensive experience in running a business, whether it be people skills and/or daily operations. I have ran my own janitorial business for 2 years and also have ran/owned my own restaurant for 2 years. I've managed Suncoast Oil/ Exxon for 9 years in which i also ran the Blimpies and Carvel Ice Cream located on site.

Educational Background:

High School Dipolma from Harrison High School, Evansville IN 1/2001 to 6/1982 (General Studies)

High School Dipolma from Saint Petersburg Junior College, Evansville IN 1/2001 to 10/2012

Job History / Details:

Executive Summary

I have been in management for over 20 years for retail and hospitality where I have gained extensive experience in running a business, whether it be people skills and/or daily operations. I have ran my own janitorial business for 2 years and also have ran/owned my own restaurant for 2 years. I've managed Suncoast Oil/ Exxon for 9 years in which i also ran the Blimpies and Carvel Ice Cream located on site.

Core Qualifications

Sales

Staff Development

Staff Motivation

Staff Training

Staffing

Training and Development

Vendor Negotiations

Budget Forecasts

Communication Skills

Customer Relations

Employee Scheduling

Event Management and Promotions

Expense Control

Facility Management

Fast Learner

Hard Worker

Interpersonal Skills

New Business Development

Operations Start-Up

Organizational Skills

Performance Evaluations

Problem Resolution

Product Analysis

Product Development

Profit and Loss

Public Relations

Purchasing

Quality Management

Inventory Control

Labor Costs Control

Leadership

Motivation

Negotiation Skills

Professional Experience

April 2012 to September 2012

Rollin Oats Saint Petersburg, Florida

Stock

Duties to include: I have stocked shelves and have dealt with customer service, along with daily operations (receiving) and a daily cleaning routine.

December 2011 to March 2012

Clear Tech Pools Saint Petersburg, Florida

Pool Technician

Duties to include: Cleaning commercial and residential pools along with customer relations.

December 2008 to November 2011

Pinellas Park Care And Rehab Pinellas Park, Florida

Floor Technician

Duties to include: In charge of cleaning floors (scrubbing, waxing, buffing) along with any other light tasks that may have been asked of me.

March 1999 to October 2008

Exxon/Suncoast Oil Saint Petersburg, Florida

Store Manager

Duties include : Hiring/firing and training of all employees, payroll and daily deposits, inventory control, ordering and receiving of stock, customer service, Ruby Cash Register System, certified handling of food, also operated Blimpies and Carvel Ice Cream, ect.

August 1998 to February 2000

Dollar Tree Saint Petersburg, Florida

Assistant Manager

Management duties include: Hiring and training of employees, opening and closing of the store, inventory control and receiving of merchandise, bank deposits of daily sales, stocking, cash register.

April 1996 to August 1998

Strombo's Pizza, Inc. Pinellas Park, Florida

Owner/Manager

Duties include: General operations, Hiring/Firing and training of all employees, payroll and daily deposits, ordering and receiving, billing, customer service, cook, deliveries, marketing, ect.

August 1992 to August 1996

Bay Oaks Condominiums Clearwater, Florida

Maintenance Technician

Duties to include: Facility maintenance, electrical, plumbing, pool maintenance, painting, grounds keeping.

August 1988 to August 1992

Beach Cottages Resort Indian Rocks Beach, Florida

Maintenance Technician

Duties to include: Facility maintenance, electrical, plumbing, pool maintenance, painting, grounds keeping.

July 1986 to August 1988

Everything's a Dollar Port St. Lucie, Florida

Manager

Management duties to include: Hiring/firing and training of all employees, payroll and deposits of daily sales, inventory control, shipping and receiving of merchandise, customer service.

Education

1982 Harrison High School Evansville, Indiana

High School Diploma General Studies

Saint Petersburg Junior College Saint Petersburg, Florida

1995-1996 Accounting

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