Rachael Bailey

Email: aboyxb@r.postjobfree.com

Address:

City: Davenport

State: IA

Zip: 52807

Country: USA

Phone: 563-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 8 years experience working in a demanding call center environment as a Customer Service Representative. My past and present career includes everything from customer service billing/retention to I.T. tech support. to credit departments within companies. I have on the job training courses that were completed as well as educational training. My objective is to advance within the company employed with and to present satisfaction customer service.

Educational Background:

High School Dipolma from Rochester Community and Tech. College, Rochester MN 1/2001 to 10/2012 (Small Business w/Emphasis in Marketing)

High School Dipolma from Clinton High School, Rochester MN 1/2001 to 10/2012

Job History / Details:

Career Overview

Excellent communicator with 8 years experience working in a demanding call center environment as a Customer Service Representative. My past and present career includes everything from customer service billing/retention to I.T. tech support. to credit departments within companies. I have on the job training courses that were completed as well as educational training.

My objective is to advance within the company employed with and to present satisfaction customer service.

Core Strengths

Telecommunication skills

Telephone inquiries

Invoice processing

Conflict resolution

Creative problem solver

Active listening skills

Customer service expert

Multi-line phone talent

10-key

type 75-80 wpm

MS Word

MS Excel

MS Power Point

MS Outlook

MS Access

Accomplishments

QA Specialist

Assist call center reps with strategies and skill sets after monitoring inbound calls. Tracked through excel call logs and monitoring documents as a reference and look-back for supervisors and cs reps.

Escalation Specialist / Team Lead

Received escalated tech support or billing/retention calls from reps has requested by customers. De-escalated callers that were irate or upset, while walking them through the issue and successfully solving issue.

Work Experience

October 2008 to September 2012

Charter Communications Inc Rochester, MN

Broadband Tech Specialist II

Inbound/Outbound Calls (call center)

Assist customers with tech support for Internet hardware

Assist customers with billing issues and account changes

Retaining customers who had concerns with products / services

Assisted customer with basic navigations on services, hookups of equipment and app supports

January 2005 to October 2008

Affiliated Group Inc Rochester, MN

Collection Agent

Call center environment

Outbound calling (minimum inbound calling)

contact debt holders in attempt to collect for different companies

setup pay arrangements / apply payments

account updates, transfer, changes, faxing/emailing etc.

February 2002 to March 2005

Swiss Colony Inc Clinton, IA

Customer Service Rep.

Inbound calls (call center)

Assisted customers with catalog orders

Account changes, updates, and establishments of new accounts

Setup for credit checks and credit limit requests

Educational Background

Rochester Community and Tech. College Rochester, MN

Still Attending via online Small Business w/Emphasis in Marketing

BA in Business w/Emphasis in marketing. Course work designed to educate on small business, marketing and accounting skills to conduct business. Training modules as well as some course work completed.

2001 Clinton High School Clinton, IA

High School Diploma Graduation / Business

Graduated with Honors in 2001

GPA: 3.95

While attending high school my junior and senior year i was also taking college courses at the local community college in Clinton, IA

These courses were business management and light accounting work.

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