Customer Service Human Resources

Chelsea Mellinger

Email: ********@**********.***

Address:

City: Edwards

State: CO

Zip: 81632

Country: USA

Phone: 970-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous personal assistant & personal concierge, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Food and Beverage, Human Resources and Hospitality. Expertise in high end personal service.

Educational Background:

High School Dipolma from American Correspondence School, Grand Junction CO 1/2001 to 2/2009 (N/A)

Job History / Details:

Summary

Meticulous personal assistant & personal concierge, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Food and Beverage, Human Resources and Hospitality. Expertise in high end personal service.

Highlights

Reservations and booking system experience

Concierge duties

Front desk training

Adaptability and responsiveness

Staff training

Luxury guest services

Event planning

Extensive knowledge of all Macintosh/Apple products (owner myself)

Strong verbal communication

Extremely organized

Proficiency in all Microsoft Office Products

Communicates effectively

Listening skills

Exceptional multi-tasker

Extensive knowledge of all PC's

Accomplishments

Customer Service:

Received countless 'thank you' cards, letters & gifts for such personalized and attentive service

Senior management has awarded me with 10 "1st Class Cards" an employee recognition program

Won 5 Star Employee Nomination employee award.

Training

Responsible for training all new concierge team members to ensure continued quality of customer service.

Headed a concierge team of 8 continuously to ensure all team members were up-to-par with the company's service level

Travel Planning:

Booked heavy domestic and international travel for up to 50 different guests' at one time.

Experience

August 2011 to Current

The Ritz-Carlton Hotel Company Vail, CO

Learning Coach Concierge

Still preform all the Member Experience Concierge duties while training new concierge team members

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact for the concierge team

Ensure team members are following all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality at all times

December 2010 to August 2011

The Ritz-Carlton Hotel Company Vail, CO

Member Experience Concierge

Organized and planned guests' travel arrangements including dinner reservations, event tickets, sporting rentals, local activities, flight and transportation reservations

Gather, summarize, and provide information to Residence & Club owners and their guests about the property and the surrounding area amenities, including special events and activities.

Contact appropriate individual or department (e.g., Engineer, Bell person, Housekeeping) as necessary to resolve call, request, or problem

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

December 2009 to December 2010

Holiday Inn Grand Junction, CO

Human Resources Manager/ Administrative Assistant

Performed regular telephone contact with corporate accounts to discuss status of rebilling and payment process to ensure our AR account stayed balanced

Handled, processed and distributed confidential guest registration information to our corporate office

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

June 2009 to December 2009

Holiday Inn Grand Junction, CO

Front Desk Agent

Greeted, registered, assigned room, and cared for the guests' needs

Assisted other agents

Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

Contacted housekeeping or maintenance staff when guests reported problems.

Education

2007 American Correspondence School Grand Junction, CO

High School Diploma

Graduated with a 4.0 GPA

References

Erin Buckley, Executive Assistant

Cell: 970-***-****

(Personal Friend)

Jim Tylich, Owner

Vail Fine Art Gallery

Email:

(Personal Friend)

Patrick Garth, L.I.V.E Leader

The Ritz-Carlton Hotel Company

Cell: 970-***-****

(former supervisor)

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