Customer Service High School

Michael Goza

Email: aboyuw@r.postjobfree.com

Address:

City: Burgaw

State: NC

Zip: 28425

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Cook in a local pizza restaurant for several years. Highly skilled in making assorted sauces and styles of pizza dough. Personable and professional with a strong customer service orientation and problem solving skills. Reliable and capable of completing inspections and maintenance, handling cash, adjusting invoices and loading and unloading products up to 100 pounds.

Educational Background:

High School Dipolma from CFCC, Wilmington NC 1/2001 to 3/2002 (Truck Driver)

High School Dipolma from Hoggard High School, Wilmington NC 1/2001 to 10/2012

Job History / Details:

Summary

Cook in a local pizza restaurant for several years. Highly skilled in making assorted sauces and styles of pizza dough.

Personable and professional with a strong customer service orientation and problem solving skills.

Reliable and capable of completing inspections and maintenance, handling cash, adjusting invoices and loading and unloading products up to 100 pounds.

Highlights

Neat, clean and professional appearance

Able to lift 100 pounds

Fast and efficient service worker

Excellent multi-tasker

Forklift operation

Knowledge of safe warehouse practices

Comfortable standing for long time periods

Good with numbers and math

Late-night shift availability

Able to unload shipments

Able to work independently

Accomplishments

Efficiently served and created pizzas for many satisfied customers during an average shift. Efficiently took orders and prepared food as well as handled phone in orders.

Loaded flat bed by forklift and hand truck.

Cleared damaged items and loaded freight.

Responsible for careful handling of all merchandise to avoid damage.

Carried needed tools and supplies from storage or trucks.

Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and other equipment.

Read work orders or received oral instructions to determine work assignments and material and equipment needs.

Recorded numbers of units handled and moved, using daily production sheets or work tickets.

Construction:

Marine construction-building docks, piers, floating docks, bulkheads, seawalls.

Experience

10/10/2012 12:00:00 AM

Workman for Snow Marine & Jimmy Davis Marine Construction

Set pilings using heavy equipments such as piling barges, winches, excavators. Built floating docks and piers in a safe manner using assorted drills, saws, routers and hydraulic devices.

Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices used in the installation of boat docks and piers.

March 2002 to November 2007

Special Services Wilmington, NC

Truckdriver

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.

Responsible for careful handling of all merchandise to avoid damage.

Attached identifying tags to containers.

Carried needed tools and supplies from storage or trucks.

Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and other equipment.

Read work orders or received oral instructions to determine work assignments and material and equipment needs.

Loaded flat bed by forklift and hand truck.

Expert rigger with 3.5 years experience rigging oversized freight having it loaded safely and making sure that it arrived at its destination with correct permits.

January 1994 to September 1999

Gumby's Pizza Wilmington, NC

Head Cook

Promptly and empathetically handled guest concerns and complaints.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them back in a clear, understandable manner.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Served fresh, hot food with a smile in a timely manner.

Maintained high standards of customer service during high-volume, fast-paced operations.

Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.

Accurately measured ingredients required for specific food items.

Verified that prepared food met all standards for quality and quantity.

Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Education

2002 CFCC Wilmington, NC

CDL-with all endorsements Truck Driver

Safety Orientation training

Hazard Material training

For the past 5 years, I have had several jobs which include salesman on bait boat, construction worker and block workman. The CDL license is no longer in force.

1993 Hoggard High School Wilmington, NC

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