Manager Project

Jesse Piper

Email: *********@********.***

Address: *** *. ****** ******, #***

City: Santa Maria

State: CA

Zip: 93458

Country: USA

Phone: 916-***-****

Skill Level: Management

Salary Range: 55

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

i

Jesse R. Piper

519 W. Taylor Street, #207

Santa Maria, Ca 93458-1037

Phone: 805-***-****

Cell-phone: 916-***-****

*********@********.***

Summary

An experienced Liaison between Business and IT/IS infrastructures. I have experience in the planning and implementation of multiple Project Types, across multiple Business Enterprises.

IT Operations Manager

Start-up and Pre-Production Operations Manager

Project Manager

Technical Educational Instructor

Electronic and Mechanical designer

Technical research, design, diagnostic and troubleshooting techniques

Organized team leader

Customer relationship management and service software applications

Self motivated, can work independently

DOS, 95, 98, NT, ME, 2000, XP, 7, UNIX, LAN, WAN & Wireless.

Windows Office Automation software, Lotus Notes, Adobe, Visio, ProComm and Win Frame software

Experience

Independent Business & IT/IS Consulting Dec 2011 to Current

A Business and IT Consultant and IT Service provider to local business affiliates. Providing Business Process engineering/re-engineering, System Application Upgrades, New System/Application Implementation, and Web application Retail Development. Also included is IT Help Desk Support, Systems Integration Test & Repair, and Product/System Reliability Testing.

John Muir Health Services May 1999 to Nov 2011

TECHNICAL DESKTOP SPECIALIST a Nighttime Support

As a member of the Technical Desktop team, the position required repairs, installations and support of system hardware. Additionally my duties extended to assisting doctors and nursing staff with their concerns, supporting them with additional training when required, and/or forwarding issues up the chain of command. The Night Shift duties also served in the capacity as an extension of the network support group, monitoring and analyzing the nature of issues on the network, isolating whether the issues were application or network related. Once the issue has been determined contacted the associated support group, supplying the collected information. If required making corrections and then documenting the results and sending up the chain of command for further follow-up.

Quest Micro Services, Oakland, CA Dec 1995 to May 1999

Office Manager and Lead Service Representative

Hired to open a new branch office in West Sacramento. Initial responsibility was the coverage of the area south of Sacramento quickly expanded to require two additional staff members to cover the expanded area from Bakersfield to Redding and east to the Nevada state line. Quest Micro Services principle business was to offer warranty and contract service support to small businesses and end users on all types of computers, servers and printers.

MPS, Microprocessor Professional Services, Roseville, CA April 1980 to Sep 1995

Manager of Operations and Business Consultant

Responsible for the P & L business requirements, employee assessment and acquisitions, sales to output performance were being achieved. Provided mentor training to staff, developing their abilities to better serve our customeras needs. Designed and built any specialized test equipment to optimize repair and maintenance processes. In addition, conducted special assignments for other companies to create, improve/upgrade products and or diagnostics.

International Microsystems Inc., Consulting Work April 1982 to August 1983

Contracted for Project/Upgrade the Multi-Socket IM-3016

The IM-3016 prom programmer is capable of programming simultaneously any 16 individual P-Roms up to 64 K-Byte. The upgrade would increase the top end size of 64 K-Bytes to 512 K-Bytes, also incorporating advanced features to allow the programmer to read the blank devices and properly configure the programmer to load properly. Duties included creating, documenting and training personnel to perform the technical troubleshooting required. To design the larger memory board that would be required for the increased P-Rom sizes, also the adaptor board to provide the additional signals to interface to the P-Roms. Redesign the cabinet of the IM-3016, to make it larger to accommodate the additional hardware but not look larger. Also to fix issues with the production process to speed up assembly time and to make changes to improve the appearance of the product to be more appealing. Finally make whatever changes necessary for the IM-3016 to pass all FCC requirements and achieve certification. All goals were achieved.

Data Terminals and Communications, Consulting Work Oct 1980 to June 1981

Contracted for Project/Upgrade, Design and develop the DTC-630 printer terminal and upgrade the DTC-302 legacy printer

The DTC-630 utilized the Diablo model 630 printer; design a processor interface that would perform all the advanced features of the DTC-382 including dynamic proportional spacing. Make all necessary mechanical attachments, create and document test and production procedures, Q/A requirements and packaging, the project completed and shipping out the door. The DTC-302 was a legacy project that involved a large client for DTC; they had a substantial investment in application designs as well as existing printers purchased from DTC. The Intel 4004 processor had been out of production for years and no longer available in any form. The project was to design a replacement processor card that would work form-fit-function as the original Intel 4004 model. I was able to accomplish this, reducing the card count from two down to one with no modifications to the existing hardware. The firmware was designed to emulate all defined functions of the DTC-302, but I also incorporated all new advanced features of the newer models such as proportional spacing and auto bi-directional printing. The client was so impressed with the results, in addition to their existing printer orders placed an order to upgrade/retrofit all their existing printers to the new version.

Data Terminals and Communications, Consulting Work May 1980 to July 1980

Design a Diagnostic Application for the DTC Microfile

Drafted up an initial specification, once approved began to block out the modules that would need to be written and coded. The diagnostic would need to be able to properly determine all the installed modules and configurations. From this information diagnostics were written for all system and hardware features, exercised to the maximum performance requirements. The results would be displayed on an on-board digital display and also transmitted to and external terminal or printer device. In addition to the diagnostics, an additional set of tools were created to permit the adjustment of both the floppy drives and power supply without having the hardware from the cabinet. The driving force for this application was to ensure customer confidence in DTCas equipment.

Data Terminals and Communications, Campbell, CA Sept 1974 to April 1980

Technical Service Manager

Initially hired for my technical and customer management skills was quickly assigned to the Research and Development group because of my ability to absorb and understand technical information and apply to the creation of new hardware. From the lab I was given the assignment of setting up the Pre-Production lines, create the diagnostics and testing facilities, production schedules, inventory lists, Q/A standards and training materials. In time I was put in charge of the Technical Training department and traveled to several locations in the United States and Europe. Eventually received the assignment of Technical Service Manager and held that position until my fatheras health required me to relocate to Roseville, California. I informed DTC of my decision six full months before my departure to permit ample time to locate a suitable replacement.

Diablo Systems, Inc, Hayward, CA Aug 1973 to Sept 1974

Technical Support Representative

Responsibilities include but not limited to the Study of Engineering documents of new products, assessment of new designs and methods of effectively providing support. Assist the production line on effective troubleshooting techniques and travel with initial shipments to assess the equipment after delivery and document any issues and conditions of the equipment. To formulate training material for training Diablo employees and client personnel.

Certifications

Microsoft Certified Windows XP, (Feb 2003)

A+ Certification, #59BDTT1515, (March 1994)

Education

AA in Electronics Technology, American River College (June 1973 Sacramento, CA)

GED, Oakmont High School, (June 1971 Roseville, CA)

Extended Education

Fundamentals of Data Base Management, American River College (Sept 2007 to Nov 2007)

Extended Management Seminars

Concepts and Management Skills Training: Campbell, CA.

INTERNSHIP

BPN Associates, Inc. a Systems Engineering Consultants June 1972 a Aug 1973

In addition to gaining experience to electronic designing techniques was also exposed to machining, milling and manufacturing of mechanical parts and assemblies and including molding of plastic parts including vacuum forming.

HOBBIES

Astronomy

Space Exploration

Robotics

Ancestry Research

Coaching Baseball

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