Customer Service High School

Rhonda Crawford

Email: ********@*************.***

Address:

City: Dix

State: IL

Zip: 62830

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Dependable, hard-working Christian lady with over 10 years of experience in an office setting.

Educational Background:

High School Dipolma from Woodlawn High, Woodlawn IL 1/2001 to 5/1989 (General with office Classes)

High School Dipolma from Salem High School, Woodlawn IL 1/2001 to 10/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Dependable, hard-working Christian lady with over 10 years of experience in an office setting.

Core Strengths

Fast learner

Courteous demeanor

Energetic work attitude

Opening/closing procedures

Data Entry

Filing

Microsoft Outlook

Microsoft Word

Telephone Skills

10-Key

Typing 45-50wpm

Work Experience

February 2011 to December 2011

Alan Wiggers Insurance Agency Mt Vernon, IL

Insurance Agent

Supervisor: Alan Wiggers 246-3006

Quoted home and auto insurance to client

ts. Took payments and posted them to their accounts. Made deposits to the bank. I basically ran this office by myself while Alan was out selling insurance.

Reason for leaving:

I was let go from this job because Alan closed the office because he didn't want to do insurance anymore because he had several other businesses he ran.

October 2007 to March 2008

Mid America Insurance Agency Centralia, IL

Insurance Agent

Supervisor: Donna Spangler 545-1000

Quoted and sold home and auto insurance to clients. Took their payments and posted them to their accounts. Done all the normal office duties as well.

Reason for leaving:

Not really sure was told it was because I was supposed to have told a client that one of the agent's didn't do home and auto insurance he only did commercial. When I was signing up for unemployment the unemployment office said that I didn't do anything wrong. Just a few months ago I saw that other agent and he said wasn't true at all.

February 2006 to February 2007

ISB, Inc Mt Vernon, IL

CSR

Supervisor: Jina Mellott 242-7700

Quoted commercial insurance for the agent. I was also in charge of sorting the mail and posting all payments to the clients accounts along with all the other normal office duties.

Reason for leaving:

I was let go from this job because I was looking for another job and they found out and let me go after I was gone for 3 days with my son being in the hospital.

April 2005 to December 2005

Damron Insurance Agency Mt Vernon, IL

Insurance Agent

Supervisor: David Keen 244-1071 (he is no longer there)

Contacted new and existing customers to discuss how their needs could be met with specific products and services that they requested, by quoting and selling them their home and auto insurance that meet their needs.

Reason for leaving:

I was let go from this job because I was off work for 6 weeks because of female problems and then when I was suppose to go back to work I got sick and had to have my gal-bladder removed and was off another 6 weeks. Finally when I came back they let me go.

March 2003 to April 2005

Guy Wood Insurance Agency Mt Vernon, IL

CSR

Supervisor: Sheila Piper 242-2050

Greeted customers entering the store to ascertain what each customer wanted or needed, by quoting and selling home and auto insurance. I also made sure claims were turned into the Companies and that the clients were taken care of.

Reason for leaving:

I quit this job because they wouldn't let me go get my insurance license I was doing all the work but wasn't getting any commission off of it.

Educational Background

1989 Woodlawn High Woodlawn, IL

High School Diploma General with office Classes

Salem High School Salem, IL

General Courses

Personal Information

I have also worked at Rome Meadows in Dix, IL for my mother in law whenever she needed someone to help out in the office. I started working for her in 1996 and continued to help for until last year when she retired. It didn't matter what she needed done if she called me I would go help her out.

I have been married for 18yrs and have two kids, Tyler is 17 and a senior at Woodlawn High School and Makayla is 13 and a 8th grader at Rome Grade School. We enjoy hunting, fishing, camping, nascar and just spending time with friends and family.

References

Beverly Crawford 266-7801 (Mother in law)

Jenny Carlson 548-5740 (Friend)

DeeAnn Schnautz 266-9888 or 316-9957 (Preacher's Wife)

Tracie Meyer 231-7610 (Friend)

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