Customer Service High School

Landry Nesmith

Email: ********@**-*******.***

Address:

City: Salters

State: SC

Zip: 29590

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking employment to utilize my excellent customer service skills by addressing customers concerns with speed, accuracy and professionalism,

Educational Background:

High School Dipolma from C.E. Murray High School, Greeleyville SC 1/2001 to 5/2005 (General High school studies)

High School Dipolma from Williamsburg Technical College, Greeleyville SC 1/2001 to 10/2012

High School Dipolma from American InterContinental University Online, Greeleyville SC 1/2001 to 10/2012

Job History / Details:

Summary

Seeking employment to utilize my excellent customer service skills by addressing customers concerns with speed, accuracy and professionalism,

Highlights

Skilled in call center operations

Troubleshooting skills

Microsoft Office-Word

Excel

Outlook

Power Point

Advance Keyboarding Skills

Advanced Hard Phone and Soft Phones stills

Strong problem solving ability

Telecommunications knowledge

Customer service award 2005/2006

Accomplishments

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Cross-trained in Technical support and advanced customer service skills.

awarded customer service agent of the month two months back to back.

Experience

October 2005 to May 2008

ClientLogic / Sitel Kingstree, S.C

Call Center Customer Service Agent

Answered large volume of calls and resolved billing and technical questions.

Effectively managed a high-volume of inbound and outbound customer calls.

Answered a constant flow of customer calls with up to [100] calls in queue per minute.

Provided accurate and appropriate information in response to customer inquiries.Defused volatile customer situations calmly and courteously.

Education

2005 C.E. Murray High School Greeleyville, South Carolina

High School Diploma General High school studies

Williamsburg Technical College Kinstree, South Carolina

General College Studies

Transfered Credits

American InterContinental University Online Schaumburg, Chicago Illinois

Criminal Justice

Currently taking classes online.

Chronology

December 2005 to October 2012

ClientLogic/ Sitel - Sykes Enterprise Incorporated Kingstree, South Carolina

Call Center Customer Center Service Agent

December 2004 to December 2007

Contact this candidate