Customer Service Sales

Brenda Naylor

Email: ********@******.***

Address:

City: Buellton

State: CA

Zip: 93427

Country: USA

Phone: 805-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude. Goal-oriented and self-motivated [Fitness Trainer Caring, compassionate fitness professional with reputation for maintaining long lasting professional relationships with clients. [Bartender] with [3] years experience. Areas of expertise include [Beer and Wine }Experienced Server with 5 years fine dining experience. Successful track record of building repeat client le. Sub Prime Mortgage Account Executive 3 years experience. Professional Outside Sales Rep with a proven track record of 3 years experience in outside Subprime Mortgage Products Alliance Funding. Personable and professional [Limo Driver] with a strong customer service orientation and problem solving skills. Four years experience and extensive knowledge and relationships with Local Wineries. Auto dealership Finance experience with Gap, extended warranties, Finance relationships with Lenders and Outstanding Performance, Customer- Focused, result Oriented, Dynamic and effective team player!

Educational Background:

High School Dipolma from Alliance Funding Continuing education, Manhattan NY 1/2001 to 4/2000 (Appraisals / Underwriting)

High School Dipolma from Apex Nutrition and Fitness Trainer, Manhattan NY 1/2001 to 10/2012

High School Dipolma from Medford Business College, Manhattan NY 1/2001 to 10/2012

High School Dipolma from Nazm, Manhattan NY 1/2001 to 10/2012

High School Dipolma from Hancock college, Manhattan NY 1/2001 to 10/2012

High School Dipolma from Santa Barbara City college, Manhattan NY 1/2001 to 10/2012

High School Dipolma from Santa Ynez High, Manhattan NY 1/2001 to 10/2012

Job History / Details:

Summary

Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.

Goal-oriented and self-motivated [Fitness TrainerCaring, compassionate fitness professional with reputation for maintaining long lasting professional relationships with clients.

[Bartender] with [3] years experience. Areas of expertise include [Beer and Wine }Experienced Server with 5 years fine dining experience. Successful track record of building repeat clientèle.

Sub Prime Mortgage Account Executive 3 years experience. Professional Outside Sales Rep with a proven track record of 3 years experience in outside Subprime Mortgage Products Alliance Funding.

Personable and professional [Limo Driver] with a strong customer service orientation and problem solving skills. Four years experience and extensive knowledge and relationships with Local Wineries.

Auto dealership Finance experience with Gap, extended warranties, Finance relationships with Lenders and Outstanding Performance, Customer- Focused, result Oriented, Dynamic and effective team player!

Highlights

Cash handling and management

Highly customer service-oriented

Goal-oriented

Self-sufficient

Superior communication skills

Positive and friendly

Cheerful and energetic

People-oriented

Approachable

Commissioned sales

Basic clerical knowledge

Flexible

Detail-oriented

Effective team player

Superior organization skills

Exceptional time management

Relationship selling

Staff training and development

TokenWorks Magnetic Card Reader

Plexis POS

WebChat

Team leadership training

Excellent work ethic

Point of Sale (POS) system operation

Organized and efficient server

Highly responsible and reliable

Quick problem solver

Works well under pressure

Committed team player

Extensive hospitality background

Trained in liquor, wine and food service

Flexible schedule capability

Upbeat, outgoing and positive

Accomplishments

Completed an average of [50] fitness assessments per month.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Business Development:

Spearheaded acquisition of two competitor companies.

Established and managed partner relationships on a daily basis.

Developed new marketing strategy which increased customer base by 23 percentage .

Promoted to Senior Loan Officer after [11] months of employment.

Marketing

Implemented marketing strategies which resulted in [25 percentage } growth of customer base.

Implemented several strategies that successfully increased sales and improved client retention rates.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Staff Development:

Trained staff in [ales].

Customer Service:

Ensured superior customer service by [follow up].

Promoted to Bar Manager after serving as the top selling Bartender for 1 year.

Selected to serve notable VIP guests for major private events.

Consistently rated "excellent" in feedback from customer surveys regarding server friendliness, promptness and attentiveness.

Promoted to Bar Manager after serving as the top selling Bartender.

Promoted to Assistant Fitness Manager after [12] months of employment.

Led a successful 12-week boot camp consisting of [25] team members who had a combined weight loss of [400] pounds at the conclusion of the program.

Completed an average of [50] fitness assessments per month.

Increased fitness department sales by [22] percentage

.

Ran [5] [hip hop and step] classes per [week].

Experience

Current

December 2011 to Current

SB Limos Santa Barbara, Ca.

Limo Driver / Hostess

SEE The WIne Line

Various Vehicles driven to include: 6 passenger and 10 passenger Limos

Executive sedans, SUVs and various sized vans.

January 2010 to Current

The Wine Line Solvang, Ca.

Driver / Hostess

Schedule and Organize pick up of Customers.

Advised clients of Local Wineries and on local Wines.

Develop schedule according to Customer needs.

Implement safe and proper driving skills and adhere to specific roadway laws.

Contribute to Customer satisfaction and retainment of client for future.

Determined to make a positive and safe experience for clients.

January 1995 to March 1998

Butler Kia / Acura Medford / Ashland, Oregon

Finance manager / Sales

Coordinated the approval or rejection of vehicle Loan.

Analyzed applicants' financial status, credit and employment to determine feasibility of loan approval.

Explained benefits of Gap Insurance and sold it.

Explained benefits of exterior and interior product line for maintaining the wear and tear of vehicle paint and fabrics or leathers.

Explained extended warranties and sold them.

Responded to customer questions and requests in a prompt and efficient manner.

Engaged with customers in a sincere and friendly manner.

Built relationships with customers to increase likelihood of repeat business.

Maintained friendly and professional customer interactions.

Computed accurate sales prices for purchase transactions.

December 2003 to December 2005

Marriott Buellton, Ca

Bartender / Server

Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.

Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.

Routinely checked identification of patrons purchasing alcoholic beverages.

Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.

Effectively handled customer complaints and special requests.

Maintained a consistent, regular attendance record.

Provided prompt, efficient, friendly, and quality service at all times.

Accurately balanced cash register at all times.

Set up bar for operation, obtained cash bank and stocked the service bar.

Maintained stock levels to prevent shortages of critical items.

Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

Effectively and calmly resolved situations with intoxicated guests.

Entered orders into the computer system quickly and in proper sequence.

Participated in bar incentives and contests to drive sales and promote the venue.

Completed regular bar inventories and daily requisition sheets as requested.

Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.

Prepared and served permanent and portable bars operating within the hotel.

Cut, sliced and peeled perishable garnishes and fruits for beverages.

Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.

Set up special events and private parties.

Operated cash register and processed customer cash and credit card payments.

December 1988 to December 2003

Womens Fitness Company Medford, Oregon

Fitness Trainer / Apex Certified

Measured clients' overall fitness by completing comprehensive evaluations and physician clearances.

Contributed to a [25] percentage increase in sales for the personal training department.

Taught clients how to modify exercises appropriately to avoid injury.

Created personal training programs that addressed specific injuries or health problems.

Assisted older adults with weight training programs by setting up equipment and providing detailed instructions.

Designed enjoyable and innovative customized training programs based upon fitness goals.

Contributed to the operation of a clean, friendly and well maintained health club.

Recorded training sessions and maintained package rates for each client.

Instructed gym members about correct use of weight resistance and cardiovascular equipment.

Carefully evaluated member needs and assisted them in achieving personal fitness goals.

Scheduled and conducted fitness orientation appointments with new members.

Participated in club promotions to recruit new members and increase club sales.

Met minimum monthly revenue, service and customer satisfaction goals.

January 1997 to August 2003

Alliance Funding/ Superior bank Medford, Or.

Account Executive

Contacted new and existing customers to discuss how their needs could be met through specific products and services.

Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.

Attended trade shows and sales conferences.

Handled the highest volume account in assigned territory.

Selected the correct products based on customer needs, product specifications and applicable regulations.

Taught potential clients about products through seminars and other special events.

Created strategic brand building events to expand the current product portfolio.

Acted as customer liaison between sales management and personal accounts.

Responded to all customer inquiries in a timely manner.

Prioritized tasks and projects to meet tight deadlines.

Collaborated with members of other departments to complete sales transactions.

Attended monthly sales meetings and quarterly sales trainings.

Used networking opportunities to create successful, on-going business relationships.

Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

Consulted with businesses to supply accurate product and service information.

Planned and organized routes within territory to maximize efficiency and time in the field.

Kept detailed records of daily activities through online customer database.

Built relationships with customers and the community to promote long term business growth.

Maintained friendly and professional customer interactions.

Education

2008 Alliance Funding Continuing education Manhattan, New York

Certification Appraisals / Underwriting

2003 Apex Nutrition and Fitness Trainer San Francisco, Ca.

Certification Fitness science / Nutritional supplements

1995 Medford Business College Medford, Or.

Mortgage Broker Lisc. Mortgage Broker

1992 Nazm San Fransisco, Ca.

Certificate Sport and Nutrition Science

1984 Hancock college Solvang, Ca.

Select One General

1983 Santa Barbara City college Santa Barbara, Ca

Associate of Arts Business / Sports Science

1981 Santa Ynez High Santa Ynez, Ca

High School Diploma General

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