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Customer Service Manager

Location:
Arlington, TX
Posted:
October 11, 2012

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Resume:

DANNY KELCH

Email: aboyt4@r.postjobfree.com

Address:

City: Arlington

State: TX

Zip: 76014

Country: USA

Phone: 682-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly skilled dependable facilities/maintenance manager with 15 years experience providing strong customer service and solving problems. Expertise in general maintenance and repair of building equipment including: computers,machinery,welding,plumbing,painting,drywall,carpentry,electrical,and some heating/cooling. Ability to work independently while maintaining high levels of productivity while teaching/working with other team members/ technicians.Quick learner with the desire to grow skills.

Educational Background:

High School Dipolma from Christian Academy, Fort Worth TX 1/2001 to 3/2012 (HS Diploma)

Job History / Details:

Summary

Highly skilled dependable facilities/maintenance manager with 15 years experience providing strong customer service and solving problems. Expertise in general maintenance and repair of building equipment including: computers,machinery,welding,plumbing,painting,drywall,carpentry,electrical,and some heating/cooling. Ability to work independently while maintaining high levels of productivity while teaching/working with other team members/ technicians.Quick learner with the desire to grow skills.

Skills

Consistent work history

Equipment problem resolution

Commercial site supervision

Strong mechanical skills

Strong work ethic

Supervisory experience

Warehouse management

Good mechanical aptitude

Good multitasker

Production line/assembly line forklift experience

Hand/power tools

Solid communication skills

Customer service skills

Good judgment

Strong team player

Computer skills

Strong work ethic

Inventory control practices

Project management skills

Fast learner

Welding

Proficiency with mechanical and electric tools

Accomplishments

Inventory Control

Restocked and organized items as necessary and as directed.

Purchasing

Maintained inventory of spare parts inventories and completed purchase requisitions as necessary.

Supervision

Trained/tested workers to perform general duties to company standards.

Testing

Inspected and tested machinery and equipment to diagnose machine malfunctions.

Machine Repair

Detected machine malfunctions and problem-solved accordingly.

Repaired, maintained and replaced parts on equipment and computer network of 116 units.

Supervision/Construction:

Remodeled to blueprint designs saving the company over 500k in 11 months with four part time helpers.

Process Improvement

Implemented productivity improvement plan which resulted in company savings every year as scheduled.

Training

Responsible for providing vision and guidance to a group of 20 employees, training them on safety,sufficient project plans,procedures,troubleshooting and repairs.

Equipment Maintenance

Performed routine maintenance on equipment.

Inspection

Followed checklists to inspect drives, motors, belts, bearings, electrical systems and do other maintenance jobs throughout the facility.

Experience

September 2006 to September 2012

USA Bowl Dallas, Texas

Facility Manager

Provided outstanding customer service.

Performed weekly maintenance assessments.Performed routine preventive maintenance to ensure that building systems operated efficiently.

August 2005 to August 2006

LRE Entertainment Slidell, Louisiana

Operations Manager

August 2004 to August 2005

DFW Decor Fort Worth, Texas

Co-Owner

Days after Hurricane Katrina hit Louisiana I put the company on hold to go help my family and others get back what was lost.

March 1984 to August 2004

AMF Worldwide Dallas/Fort Worth, Texas

Technical Operations Manager/Facilities manager

Overseeing 10 area locations under direct orders of the district and vice president of the company to insure control of cost,customer service and training.

Education and Training

2012 Christian Academy Fort Worth, Texas

High School Diploma HS Diploma



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