Manager Sales
Resume:
James Coleman
Email: *********@********.***
Address: *** ******* *****
City: Mcdonough
State: GA
Zip: 30252
Country: USA
Phone: 973-***-****
Skill Level: Management
Salary Range: 130
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
James Coleman
149 Oakwood Trail
McDonough, GA 30252
*********@********.***
Retail Management
Overview: More than fifteen year experience working in and managing big box retail establishments ($20million-$80million). Five year experience in Multi-Unit Management
($370million) Experience in Customer Acquisition, Local Marketing, Customer/Employee Insight and Local Growth strategies/Customer Analytics at a District level. Areas of expertise include:
a Hiring and Training a Labor and Schedule Management
a Performance Management and Development
a Sales Execution/Strategy Implementation
a Local Marketing/ Sponsorships
a Inventory and Pricing Management
a Customer Analytics
a New product and services introduction
a Problem Solving
a Conflict management
a Growth of business through collection of customer and employee insights
a Budgeting/Record Keeping
a New store openings
a Profit and Loss Management
a Commission and Non Commissioned environments
a Sales Management
a Leadership Training a LEC, Mentorship program, Myers Briggs Assessment, Hoganas Assessment
a Human Resources, including but not limited to Recruiting, People Management and Department of labor Audits
Employment: Best Buy, Northeast NJ, Manhattan NYC 2000-2012
DISTRICT HOME SALES MANAGER (Manhattan) -Feb 2012-July 2012
a Accountable for the end to end financial results of the home Business Group within the assigned District of 6-30 stores.
a Implement and drive sales strategies for the Home Business Group within my assigned District.
a Responsible for the end to end execution of business results including but not limited to sales, cost control, store profitability and EVA within the District.
a Proactively share fieldas needs, perspective and local insights with corporate partners to help drive change and innovation.
a Develop strategic and tactical execution plans for Corporate led initiatives to create and deploy workable solutions for the field.
a Build effective strategies and utilizes gap Management as necessary.
a Analyze District/Store results and applies appropriate resources/feedback/action.
DISTRICT CUSTOMER SOLUTIONS MANAGER (Manhattan, Bronx, Queens)-Sept
2008-Feb 2012
a Accountable for the end to results of the Customer Experience, the Employee Experience and the Financial Outcomes within the assigned District of 6-30 stores.
a Responsible for validating consistent and proficient use of all selling tools (including multi-channel) to ensure a consistent and incomparable customer experience.
a Formulate logical connections to business outcomes with the use of employee and customer satisfaction tools.
a Validate strategy, knowledge and sales proficiency.
a Accountable for development of individual and team to include succession planning and career pathing.
a Prepare and align teams on upcoming drive time strategy through use of department playbooks, business plans, trainings and team meetings.
a Develop business plans that are integrated and align leadership in support of the sales strategy.
a Uphold consistent business rhythms designed to coach, teach and validate through market visits, calls, meeting rhythms and consistent employee 1:1as.
a Validate that the department strategies and customer VPEas (Value Proposition Experiences) are coming to life through the use of the selling strategy.
DISTRICT SERVICES MANAGER (Manhattan, Bronx, Queens) March 2007-Sept 2008
a Accountable for the end to end financial results of the Service remote force within the assigned District of 6-30 stores.
a Responsible for all customer fulfillment services in-store and in-home as well as delivering a world class experience across channels.
a Accountable for maximizing ROI and P&L.
a Responsible for the daily operation, performance management and development of the services remote force and leadership.
a Directly responsible for managing and controlling Company assets.
a Responsible for on time communication and training with General Managers and store team.
a Responsible for new services rollout and strategy execution as well as new systems rollout.
a Responsible for building and sustaining a culture that is engaging and encourages innovation and sharing.
a Responsible for managing and developing employees for future growth.
GENERAL MANAGER (New Jersey) August 2003-March 2007
a Responsible for managing a Best Buy store, end to end within the standard operating platform to maximize sustainable profibility, within the Integrated frame (employee, customer and shareholders)
a Directly manages and develop the Assistant Manager team and provides leadership to the entire store team and in their market.
a Ensure that no customer is ever left unserved, or underserved.
a Leads store employee engagement and development efforts, ensuring that employees are valued, safe and feel empowered to serve their customers and create their futures.
a Is responsible in partnership with District Leadership for recruiting and hiring world class employees and casting them into appropriate roles.
a Analyzes stores performance indicators against company business strategies and goals and leads Assistant Managers team to develop plans to improve the business in partnership with District Leadership.
a Conducts regular store meetings, attends District-Territory Meetings, participates in special projects-initiatives as assigned, and performs other duties as assign.
Inventory Manager 2002-2003
Sales Manager 2000-2002
Sports Authority, Springfield NJ 1998-2000
Operations Manager
Just For Feet, Springfield NJ 1997-1998
Inventory Manager
Sneaker Stadium, East Brunswick, Princeton, NJ 1995-1997
Inventory Manager
Inventory Supervisor
Education
Middlesex County College, Edison, NJ
References
Available upon request
Contact this candidate